Job Description

- Assisting Fee earners with the following processes:-

o Ensuring Fee Earners accurately record KPIs on the Case Management System to ensure accurate reporting

o Locate and highlight cases which have the potential for interim payments and assist Fee Earners in requesting, agreeing and receiving interim payments

o Monitoring progress of cases with Costs Draftsmen and reporting on the effectiveness of the service provided by all Costs Draftsmen we use

o Bringing about settlement of cases which are nearing conclusion

o Ensuring Fee Earners deal with settlement offers promptly

o Managing the billing process from submission of Bill of Costs through to agreement of costs (including liaising with Fee Earners and Costs Draftsmen on the drafting of bills and costs negotiations).

o Liaising with Defendants to ensure swift payment of agreed costs or escalation where appropriate

o Ensuring and assisting Fee Earners in dealing with incoming costs swiftly and compliantly. Including swift payment of disbursements.

o Negotiating proportionate reductions in service provider fees where we have received less that 100% of our drafted bill of costs.

o Managing the ATE Claims process for failed cases whilst ensuring ongoing reviews to ensure the level of indemnity provided is sufficient.

o Undertake Voice of the Client feedback interviews

o Supporting Senior Management in the ongoing review processes of cases where invoices fall outside contractual terms.

o Recommend process changes to improve commercial management of matters

o Ensure compliance with relevant regulation and applicable firm policies and procedures including the SRA Handbook

o Report any material or non-material breaches of the regulations to the COLP/COFA

- Reporting to Senior Management on the progress of the above responsibilities.

Job Type: Full-time

Pay: 23,300.00-45,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Flexitime Free fitness classes Health & wellbeing programme Life insurance Sick pay Transport links Work from home
Work Location: Hybrid remote in Manchester M15 4LD