Job Description

Job purpose:

The Centre Facilitator will provide a welcoming and inclusive front of house service (reception) for all women, families and professionals visiting or contacting the Farr Centre/Hickling House. You will be responsible for the day-to-day running of the Centres including maintenance and security, ensuring all issues related to the building, car parking and grounds are addressed so that they can be open and inclusive to all women, children and young people within our community.

Main Terms and Conditions of Employment:

(It is an Occupational Requirement that applications are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010)

Salary:

23,858 per annum pro rata for part time.

Pension:

A contribution of 3% of your salary will be paid into the company pension scheme in line with auto enrolment regulations.

Hours:

37 hrs per week (Monday to Friday). This may include some evening meetings. Overtime is not payable but time off in lieu will be arranged.

Location:

The Farr Centre, Worksop & Hickling House, Mansfield.

Responsible to:

Business Development Coordinator

Holidays:

23 days per year, plus bank holidays pro rata for part time

Travel

: Mileage rate is currently paid at 45p per mile for authorized travel.

To Apply : Application packs can be obtained via our website www.nottswa.org or by downloading a pack directly from the Indeed website. Completed applications can be sent to vacancies@nottswa.org or by post to:

Nottinghamshire Women's Aid Ltd,

The Farr Centre, Chapel Walk, Westgate, Worksop, Nottinghamshire S80 1LR.

Equal Opportunities:

Nottinghamshire Women's Aid Ltd is committed to the prevention of discrimination or harassment against any of its workers, support group or users of its services on the grounds of race, religion, sexuality, size, age or HIV status.

Job Responsibilities

Specific Responsibilities

Greet clients and visitors to the centre, ensuring that they know about the domestic arrangements (e.g. toilets, kitchen), and making drinks for clients and visitors when necessary. To be responsible for the day-to-day running of the centre. Answer the telephone and deal with routine enquires responding to email requests as necessary. Transfer calls and take messages ensuring the appropriate persons receive them. Record sickness and inform appropriate staff of workers absence. To carry out weekly fire checks and contribute to the fire risk assessment. Carry out weekly internal and external health and safety checks and maintain accurate records. Carry out fire evacuation tests and maintain a log. To be responsible for arranging and organising repairs and up keep of the centre. To be responsible for replacing equipment at the Centres in line with agreed budgets. To be responsible for arranging the redecoration of the Centres in line with agreed budgets. Be responsible for recruiting and organising creche staff as and when needed. Be responsible for arranging a cleaner for the centre and checking it meets NWAL standards. To ensure the centre is open and inclusive by recognising diversity and culture, providing a range of leaflets and literature in different formats. To facilitate all diary and room booking requests from external partners and agencies. To ensure all Health and Safety requirements are met and that the Centres are well maintained and the grounds are tidy. Monitor and replace tea, coffee and milk for client/visitor use. Ensure the kitchen facilities are checked and cleaned following courses/activities. Monitor First Aid Equipment and order replacements when necessary. Open and redirect post. Provide continuity and stability to our services by working in conjunction with other staff and agencies to provide the best possible service to women. To ensure that all clients and visitors sign in and out of the building to comply with health and safety requirements. Ensure all leaflets and notice boards are kept up to date and tidy and ensure relevant topics are themed and brought to centre users attention. Keep a daily diary of:
- Staff appointments

- Visitors/staff in and out

- Room bookings

- Legal surgery appointments

- Courses on at the Centre

Ensure that the reception area, corridors and training rooms are free from clutter, ensuring bins are emptied and the areas are well maintained providing a welcoming area for clients and visitors. Set up and prepare all training rooms and counselling rooms ready for use. To assist in sending mail shots to centre users, other agencies both statutory and voluntary. To liaise and develop links on behalf of clients between ourselves and the appropriate support agencies ensuring that women receive the correct information, advice or support for their particular situation and needs. To be jointly responsible with all paid and unpaid workers for personal safety and health and safety to a level defined by the Trustees. Provide clerical assistance to other workers as and when required. Reprographics as required. Monitor and re-order stationery. To take minutes of meetings as required.

Training

To be responsible for identifying personal training needs and taking action to ensure that these needs are met by attending training as required. To complete Nottinghamshire Women's Aid Ltd induction training in full.

General

To create a positive, encouraging environment for clients/visitors of the Centres. To participate in the collective running of Nottinghamshire Women's Aid Ltd (NWAL) with co-workers, refuge residents, centre users and volunteers. To carry out the principles and aims of NWAL and Women's Aid Federation England. Ensure the confidentiality of the service, users, staff and trustees at all times. To adhere to all NWAL policies and procedures at all times To attend meetings of workers and management and provide regular reports as required (this may include evening meetings). To raise the awareness of the public, media, police, courts, social services and other agencies with respect to the abuse of women. To work with other team members to ensure that all users and workers are committed to NWAL Equal Opportunities statement and implement it in the day to day running of activities. Any other duties as requested by the Head of Services or Senior Management Team.

PERSON SPECIFICATION

The criteria set out below describe the experience and qualities considered essential in the post of Farr Centre/Hickling House Facilitator at Nottinghamshire Women's Aid Ltd. The selection panel will draw up a shortlist according to how well applicants meet these criteria.

Please note that items are not listed in order of importance.

Excellent telephone manner Excellent organisational skills Excellent listening skills Ability to communicate effectively at all levels with a wide range of individuals, groups and agencies Understanding of multi-agency working and possession of good networking skills Good ICT skills and knowledge of Microsoft Office Diary/record keeping skills and the ability to plan, prioritise and monitor own workload effectively An awareness of the issues of personal safety and health and safety matters An understanding and commitment to equal opportunities and anti-discriminatory practices Understanding of the need and practice involved with confidentiality Understanding of issues affecting women and children experiencing, or who have experienced, domestic violence and related issues Commitment to the objectives and guidelines of the Women's Aid Federation of England (WAFE) and the ethos and purpose of Nottinghamshire Women's Aid Ltd Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation Friendly and outgoing personality

Closing date: Monday 30th July 2025 @ 12 noon.

Interview Date: 13th August 2025 at The Farr Centre, Worksop S80 1LR

These posts are subject to a satisfactory enhanced DBS check and are exempt from the Rehabilitation of Offenders Act. This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9 Part 1 and Section 7(2) of the Sex Discrimination Act 1975.

Nottinghamshire Women's Aid Ltd values diversity, promotes equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds.

Job Type: Full-time

Pay: From 23,858.00 per year

Benefits:

Company pension
Work days:

Monday to Friday
Ability to commute/relocate:

Worksop: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person