Job Description

Field Care Supervisor

Would you like a rewarding career with a domiciliary care company that truly values its team and delivers outstanding services to clients?

At Newbirth Care

, we are a growing and successful care company dedicated to supporting people in their own homes. In addition, we operate as a trusted recruitment and care agency, supplying medical professionals including Midwives, RGN's, Support Workers, Social Workers, and Care Assistants.

Our priority is always to put our customers' best interests first. As we continue to expand in line with our success, we are growing our team to maintain the highest standards of care. This is an exciting opportunity to join us and make a real difference.

Role Purpose

As a

Care Supervisor

, you will play a vital role in bridging the gap between clients, care staff, and management. You will be responsible for overseeing care plans, scheduling and coordinating visits, and supervising care workers to ensure the highest standards of service are consistently delivered.

This role requires strong organisational and leadership skills, along with a proactive and flexible approach. You will need to be both people-focused and detail-oriented, balancing the care and wellbeing of clients with the operational demands of the service.

Key Responsibilities

Plan and coordinate care worker rotas

, ensuring services are delivered on time and efficiently.

Conduct initial care assessments

and develop tailored care plans to meet individual client needs.

Monitor care delivery

and update plans as client circumstances and requirements change.

Ensure full compliance

with CQC regulations, safeguarding procedures, and GDPR requirements.

Supervise and support care workers

, carrying out spot checks, observations, and training as needed.

Manage queries and complaints

, addressing client and staff concerns promptly and effectively.

Participate in the on-call rota

, responding to out-of-hours issues as necessary.

Assist with recruitment and induction

, supporting the ongoing training and professional development of care staff.

Provide care visits when required

, covering staff absences or emergencies to ensure continuity of service.

What are we looking for?

We are looking for someone who is great on the phone and in face-to-face meetings. We need to see experience of leading / supervising a team in a care services background. Full and ongoing training will be given.

We'd love to hear from you if you if you have the following experience:

Essential Requirements

Proven experience in a care coordination or supervisory role within domiciliary care. NVQ Level 3 in Health & Social Care (or equivalent, or working towards).

Full UK driving licence and access to a reliable vehicle.

Flexibility to work varied hours

, including early mornings, evenings, and weekends. Strong knowledge of care sector regulations and CQC standards. Excellent communication, leadership, and problem-solving abilities. IT literate, with confidence using scheduling systems and Microsoft Office. Willingness to undertake an enhanced DBS check. Right to work in the UK. High level of discretion and confidentiality. Ability to work under pressure and meet deadlines. Are a 'people person' and value providing great service. Enjoy working as part of a team, as well as being able to use your own initiative. Can confidently communicate with people at all levels. Can keep calm under pressure. Would like to work in a fun and friendly office & field-based environment.
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Desirable Requirements

Knowledge of Doncaster, Sheffield, Rotherham, and the surrounding areas of South Yorkshire. Experience using care management software. Ability to mentor, coach, and support junior team members.
It takes diversity of thought, culture, and background to create a successful business at Newbirth Care. We value the positive input that a diverse team brings. Diversity at the company means fostering a workplace in which individual differences are recognised, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.

Why work for us:

Competitive salary and mileage allowance. Opportunities for ongoing training and professional development. Supportive management team and positive workplace culture. Clear routes for progression into senior roles. The opportunity to make a real impact in people's lives every day. This role is office based & supporting the team in the field. Full time hours. (base hours Mon - Fri). 25 days holiday, plus all statutory bank holidays. Free on-site parking. Company pension - (scheme rules issued on appointment). Free tea & coffee

Hours of Work:

37.5 Hours per week.

Job Types: Full-time, Permanent

Pay: 24,420.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

How many years of work in Domiciliary Care / Home care do you have and do you have supervisory experience? Are you located in the South Yorkshire region and have access to a reliable car for you to use for your job? Ability to commute to South Yorkshire, DN4 and surrounding areas.
Work authorisation:

United Kingdom (required)
Work Location: In person