Job Description

About the company

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At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care.

In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year

, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk

, reflecting consistently high standards and resident satisfaction.

We are also proud to be a Real Living Wage employer

, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

About the role

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We are seeking a dedicated and experienced Field Care Supervisor to join our dynamic home care team. The successful candidate will play a crucial role in ensuring the delivery of high-quality, person-centred care to our clients. You will be the vital link between our office-based team, our fantastic care staff, and our valued clients. This is a varied and rewarding role for a professional with excellent communication, organisational, and leadership skills.

Reports to:

Branch Manager and Care Coordinators

Key duties and responsibilities

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Initial Client Assessments: Conduct comprehensive initial assessments for new clients, identifying their care needs, personal preferences, and lifestyle to develop a tailored care plan. Care Planning & Risk Assessing: Create detailed and effective care plans, ensuring they are regularly reviewed and updated. Conduct thorough risk assessments to guarantee the safety and well-being of both clients and care staff. Staff Competency Checks: Perform regular competency checks and spot checks on care staff to ensure they are delivering care to the highest standards and adhering to company policies and procedures. Client Reviews: Conduct regular review visits with clients to monitor the effectiveness of their care plan, gather feedback, and address any concerns or changes in their needs. Liaison with Other Professionals: Act as a key point of contact, liaising effectively with family members, GPs, district nurses, social workers, and other healthcare professionals to ensure a coordinated approach to care. Auditing: Participate in and conduct regular audits of care plans, medication administration records (MARs), and other essential documentation to maintain compliance and quality standards. On-Call Duties: Participate in the on-call rota to provide out-of-hours support and guidance to care staff, managing emergencies and unforeseen circumstances as they arise. Emergency Care Shift Cover: Be available to provide emergency care cover for shifts as needed, ensuring continuity of care for our clients. General Admin Duties: Complete all required administrative tasks, including maintaining accurate and up-to-date client and staff records, writing reports, and following up on actions from assessments and reviews. Support & Mentorship: Provide ongoing support, guidance, and mentorship to our care staff, fostering a positive and professional work environment.

Skills and attributes

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Essential Requirements:

Previous experience in a domiciliary care or similar healthcare setting. Excellent communication, interpersonal, and problem-solving skills. Strong organisational and time-management abilities. A compassionate, empathetic, and professional approach to care. Full UK Driving License and access to a reliable vehicle. Proficiency in using IT systems for record-keeping and communication. A flexible approach to working hours, including participation in the on-call rota.

Desirable Skills:

Experience in a supervisory or management role within the care sector. Knowledge of CQC regulations and best practices. A relevant care qualification (e.g., NVQ/QCF Level 2/3 in Health and Social Care or equivalent).

What will you gain?

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Join a team that's dedicated to supporting both clients and staff. With opportunities for professional growth and a commitment to wellbeing, you'll have the chance to truly thrive in a rewarding role.



Make a real difference - join Kingsley Home Care today!

Kingsley Homecare (Lowestoft Area), Lowestoft, Suffolk

Pay:

: 27,000 per year

Type:

Permanent

Shift:

Days

Benefits

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Comprehensive induction and training programme.

Opportunities for

career development and progression.

Employee Assistance Programme

Blue Light Card Scheme

. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

Refer a friend

and receive a thank you gift of up to 500

We'll pay

for your

full DBS disclosure

Company Pension Scheme Employee Wellness Health Assured Benefit Program Employee Benefits & Discount Scheme

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.