Job Description

Field Collections Agent

Location:

Within a 90-minute travel radius of your home (applicants must reside within Colwyn Bay)

Salary:

From 27,965 + 4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from 200-400

Earnings Potential:

Up to 35,765 per year (inclusive of car allowance)

Hours:

Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule?

If that sounds like you -- Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients. This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

Monday-Friday visiting times can be between

8am-8pm

10 Prime Hours required

(Monday to Friday Prime Hours are 4pm-8pm & Saturday Prime Hours are 9am-1pm)

Benefits

31 days holiday (incl. bank holidays + December shutdown) Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (200-400 typical) Comprehensive 5-week induction programme Ongoing training and professional development Access to Medicash and Employee Assistance Programme

Requirements

Clear criminal record No CCJs, IVAs, or bankruptcies in the last 6 years Full driving licence (max 6 points), own car, and will require business insurance Tech-savvy and comfortable working independently

Job Type: Full-time


Pay: 27,965.00 - 35,765.00 per year

Job Ref: CCAFLD