Job Description

Company Overview The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Group/Division SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.
/Preferred Qualifications
This role will be based at our new 237,000-square-foot Newport facility which provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology
As part of the Product Management team and located at the SPTS factory, the Field Marketing Manager is responsible for business success for one of our Key Customers who are based in either North America or South Korea
The Field Marketing Manager will have responsibility for coordinating and managing the shipment, installation, commissioning and sign-off of all tools at a particular customer site including all escalations.
This includes:

• Working with the Account Managers to track PO timing.
• Working with the PM and Field teams to confirm accurate SCDs.
• Working with PM/Engineering to ensure that we have fully agreed and signed specs.
• Tracking tool builds/timing/quality through Operations.
• Lining up customer's readiness dates including tool facilities.
• Ensuring timely installation/commissioning including any fault tracking and corrective actions.
• Ensuring compliance with hardware and process specs including any gaps/corrective actions.
• Ensuring timely final acceptance.
• Interfacing with the service team and management of escalations.
• Being the initial point of contact in Division for all activities related to that customer/region
• Liaising with internal stakeholders, ie Product Marketing, Applications and Engineering, to be the voice of the customer for the given account.
• Responsible for customer communications from the division (together with local team)
• Works with Product Marketing to help define customer strategy to drive penetrations, share and adoption

What we will offer you?
SPTS's benefits package includes:
Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, and life assurance.
Minimum Qualifications
Qualifications
Degree in a Science/ technology field or related qualification with significant experience in some areas previously listed.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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Skills Required