Job Description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.



We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Objective:

As a member of the Field Ops team you will be a technology specialist focused predominantly in the final stages of the project lifecycle, completing final configuration and testing prior to customer handover as well as post handover maintenance and support tasks.



You will work with other Vysiion teams to successfully complete installation and commissioning of systems for a variety of customers within the OT and CNI market sectors. Technology will often include multiple disciplines including Networking, Access Control, Electrical Systems, Intruder Detection systems, IT Hardware, CCTV, Cyber solutions, Voice systems etc.



When working on a project pre-handover you will work with the design team to understand the scope of the project, the technology, design documentation, as well as testing documentation sets. You will often work within the Vysiion workshop facility to complete post-deployment testing and configuration to enable better understanding of the systems prior to installation. Throughout the installation phase of a project you will work with the Field Installation Team to commission and ensure designs are met and systems are tested and commissioned.



When working post hand-over you will be deployed on both reactive and proactive visits to quickly and efficiently to identify and close the majority of faults.



You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.

Primary product focus areas:

Projects across Critical National Infrastructure (Energy, Water, CNI and Blue Light clients)


Security Portfolio: CCTV, Access Control, Perimeter Detection, Intruder Detection LAN Portfolio: Private IP networks, Wireless networks WAN Portfolio: Private Mission Critical IP networks, SDH Networks, VPLS/MPLS, Cyber Portfolio: IDS, IPS, Firewalling Voice portfolio: Hosted and traditional voice offerings

Primary Tasks:

Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation Configuration, fault-finding and maintenance of third party equipment Working to preventive and corrective maintenance plans for existing and new equipment with a focus on continuous improvement. Insuring compliance with health & safety strategy. Developing and promoting health & safety amongst colleagues. Providing accurate reports against maintenance plans and preparing recommendations for future works. Perform out of hours on-call cover

Secondary Tasks:

Advising and development of proactive/reactive maintenance plans. Obtain and maintain technical competence in the systems supported by Vysiion Support and advise pre-sales team to respond to RFQs and tenders with accurately pricing Providing technical advice on engineering projects.

Overview of role and responsibilities:

The engineer will bring to this position:


In depth knowledge and experience of installation, commissioning and maintenance of CCTV/VSS Systems Experience in site activities including installing, configuring and commissioning communications and telecoms equipment and services. Flexibility in working, including willingness to work and stay away in different regions of the UK and occasionally abroad. Excellent customer facing qualities. Excellent communicator with strong presentation, numeracy and written skills Confidence to work in controlled areas, such as electrical substations. Confidence to work with low voltage power systems A team player, with the ability to also work unsupervised using their own initiative. An aptitude for pragmatic problem solving. Willingness to learn and keenness to grow. Strong problem-solving abilities; able to facilitate discussions and outcomes

The following would be advantageous:

Cisco Qualification (CCNA/CCNP etc) Experience with Cyber Security. Electrical '18th Edition' and/or Level 2 & 3 Diploma in Electrical Installations Inspection & Testing level 2 certificate (C&G 2392-10) Exposure to, and some experience in a diverse range of communication technologies, including IP Networking and at least one of the following: SDN, IP Networking, TDM, DWDM, Microwave radio, Telephony, CCTV or Access Control.

Measurements:

Performance against key and secondary tasks Flexibility Accuracy of work and record-keeping Customer feedback Punctuality, time and attendance Safe working Technical competence and ability to absorb new skills/knowledge and resolve technical issues Reporting Mentoring direct reports/colleagues/trainees

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.



Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.



Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.