Job Description

Imagine what it would be like to work for the UK's leading tech developer to the UK's biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights - our tech includes everything an operator needs to run their hospitality business.

What you'll do

Your role will be to assist the engineering department to carry out daily tasks in accordance with the SLA agreement with clients.

The Service department consists of the Service Engineering, and Helpcentre, Technical Support and Service Delivery teams all reporting to the Service Delivery Director and ultimately reporting to the Chief Operating Officer.

The scheduling team hours of work are based on a shift rota from 8am-8pm Monday to Sunday.

Main duties and responsibilities:

Liaise with Account Managers about the requirement of Service Engineers. Scheduling Service Engineers daily work. Dispatch, monitor and close service calls to Service Engineers. Co-ordinate Service Engineer daily activities. Monitor engineers and ensure daily productivity is maximised Proactively manage local SLA and engineering escalations SLA reporting & trend analysis Report all absences to Regional/Service/Admin Managers Ensure accurate and timely engineer van stock movements Organise spare parts to go to Service Engineers for service calls.

Skills knowledge & experience

Essential:

Minimum 2 years' experience in an administration role Exceptional organisational skills; able to plan and schedule workload of group of field-based engineers and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Exceptional communication skills; able to liaise with and co-ordinate activities of a group of field-based engineers via phone, email and text. PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met. Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible. Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner. Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company. Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work
The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, Greene King, Harvester and Butlins.

We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, and our Innovation Centre in Abingdon.

What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves.

Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you'll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.

Benefits

Casual dress Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Financial planning services On-site parking Paid volunteer time Referral programme Company Sick pay
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Work Location: Hybrid remote in Edinburgh EH3 5DA