Job Description

Location:

North Wales & surrounding areas (van provided)

Contract:

Full?time, permanent

Hours:

Monday-Friday (37.5 hrs) + weekend rota cover

Package:

Company van & fuel card, tools, uniform, laptop/phone (for business use), training provided.

Make an impact with BCR Wales

For over 50 years,

BCR Wales

has supplied and supported commercial technology for hospitality and retail: EPOS systems (with online ordering and integrated card payments), digital signage, CCTV/security, and a fast?growing commercial catering division (warewash, ice machines, bottle fridges and more). We're now hiring a

Field Service Engineer

to keep our customers running smoothly and help us grow.

What you'll do

You'll split your time between field work at customer sites, workshop/warehouse repairs & restocking, and the support helpdesk:

Install & commission

EPOS/ECR hardware and software (ICRTouch, kiosks, online ordering apps), digital signage, CCTV/security and selected catering and warewash equipment.

Diagnose, repair & maintain

equipment on?site and in?house; keep accurate job notes and parts usage.

Train end?users

on EPOS software and equipment with best practice.

Support

: Assist the helpdesk with remote triage and fixes when needed.

Stock & van care

: Maintain van and workshop stock levels; follow H&S procedures.

Customer care & brand

: Be a professional, friendly face of

BCR Wales

.

Tools & support:

You'll have a dedicated van, fuel card, calibrated tools and test gear, plus access to experienced colleagues and structured training.

Safety first:

You'll be trained and signed off in UK

electrical safe isolation

and correct use of test equipment. (EAWR 1989 / BS 7671 principles; prove dead with GS38?compliant instruments and a proving unit.)

What you'll bring

We hire for attitude and potential; full training is provided. You'll succeed if you have:

Curiosity and a practical, fault?finding mindset. Basic IT confidence: Windows, networking fundamentals (IP addressing, cabling, switches/routers).

PAT Testing certification

or willingness to gain it (we'll provide training).

Basic DBS certificate

(company?funded) due to client sites (care homes, schools, etc.). A full UK driving licence. and ability to meet our

25+ vehicle insurance

requirement. Clear communication in English (Welsh welcome but not essential).

Nice to have (not required):

experience in EPOS field service, electrical/electronic service, warewashing, CCTV/digital signage, or similar commercial tech.

Safety & compliance (training provided)

We work safely. You'll be trained and signed?off in

safe isolation of electrical installations

and correct use of test equipment in line with UK guidance.

Working pattern, on?call & travel

37.5 hours, Monday-Friday, with flexibility for early/late jobs.

Weekend / bank holiday on?call

(post?training only): mainly at home with laptop/mobile on the same hourly rate; call?outs paid as a standard 2?hour minimum regardless of time. Option of day in lieu instead of extra pay. Company van for business use; fuel card and tools provided.

Pay, progression & perks

Salary:

35,000+ OTE. Basic + overtime opportunities.

Commission:

share of monthly rental/maintenance income and sales, based on hours contribution.

Van, fuel card, tools & uniform

provided (business use).

Pension:

NEST.

Holidays:

32 days including bank holidays (above typical UK allowances).

Growth:

structured training pathway; specialist skills recognised.

How to apply

Email

careers@bcr.wales

with your CV and a short note, FAO

Merfyn Bailey (CEO)

, BCR Wales. We'll confirm you meet the

25+ van insurance

requirement during screening and verify age at pre?employment checks.

References:

Two professional referees (contacted post-interview with consent).

Closing date:

TBC (immediate start available for the right candidate).

Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension On-site parking
Language:

Welsh (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person