Job Description

We are looking for a Field Service Engineer to join our Lab Instruments team.


We are looking for a Field Service Engineer for our Lab Instruments team at Sartorius. In this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire and the surrounding counties whilst delivering excellent customer service.


The team consists of 13 Engineers and we are looking forward to shaping the future with you.


This is a full time position working in the field and ideally living in or near Gloucestershire or within the M5 corridor.

Grow with us - Your Responsibilities

On a daily basis you will be responsible for providing service and customer support during field and in house visits You will manage all on site installation, maintenance and test tasks The ability to diagnose errors or technical problems and identify effective solutions You will produce timely and detailed service reports and issue certificates of analysis for equipment Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites You will work closely with the technical team and share information across the organisation Do you enjoy building relationships with customers? You will improve customer satisfaction, help maximise customer retention whilst providing excellent customer service

What will convince us

You may have experience with balances and metrology, water systems and centrifuges would be beneficial but extensive training will be given Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered Ability to test, troubleshoot and service technical equipment Ability to work autonomously and unsupervised Ability to work flexibility and efficiently and to adapt quickly to changing work schedules Willingness to travel with some overnight stays, holding a full driving licence Do you enjoy building good working relationships? You will have strong customer service and communication skills

In order to commence working with us, the successful candidate must have the right to work in the UK.

What we offer

As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:

Personal and Professional Development:

Mentoring, leadership programs, internal seminar offerings

Work-life Balance:

Remote options, flexible work schedules

Making an impact right from the start:

Comprehensive onboarding, including a virtual online platform

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even before joining

Welcoming Culture:

Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

Health & Well-Being

: Wide section of health and well-being support such as healthcare plans and health assessment services

Intelligent working environment:

Working in smart buildings with the latest technology and equipment

Benefits

Attractive Working Conditions

37.5 hours working week 25 days annual leave plus public holidays Annual option to buy, sell or carry over annual leave Free parking on site Free hot and cold drinks at Sartorius sites Fully Expensed Company Vehicle and Fuel Card

Health & Wellbeing

Competitive benefits package, including:

+ Private Medical Insurance
+ Private Dental Insurance
+ Group Life Assurance
+ Travel Insurance (Employee Paid)
+ Salary Sacrifice Health Assessment Service
+ Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

Group Personal Pension Plan Group Income Protection * Salary Sacrifice Will Writing Service