Job Description

Field Service Engineer (Kyocera Copiers)

Location: Cross Hands

Hours: Full-time, permanent

We're looking for a skilled Field Service Engineer to join our growing team, specialising in Kyocera copiers and MFPs. You'll play a key role in keeping our clients' systems running smoothly from troubleshooting and repairs, to installations and proactive support.

What you'll be doing

Responding to support tickets through our internal helpdesk system. Using remote management tools to diagnose and resolve technical issues where possible. Visiting customer sites to carry out maintenance, repairs, and installations. Installing, configuring, and networking Kyocera copier devices. Carrying out preventative maintenance schedules to minimise downtime. Maintaining accurate service records and reporting. Providing excellent customer service, acting as the friendly face of our business on-site.
What we're looking for:

Previous experience working with Kyocera copiers/MFPs (or similar devices). Strong technical troubleshooting skills with both hardware and software. Experience working with ticketing/helpdesk systems. Familiarity with remote monitoring/management tools. A full UK driving licence (field visits required). Excellent communication and organisational skills. Ability to work independently while being part of a wider support team.
What we offer:.

Generous annual leave allowance, plus additional paid Christmas leave. Sick pay scheme. Free onsite parking. Staff discounts on technology and IT equipment. Supportive, team-focused work environment.
If you're a motivated engineer who enjoys solving problems, working with the latest tech, and providing great customer service, we'd love to hear from you.

Job Type: Full-time

Pay: From 25,000.08 per year

Benefits:

Additional leave Company pension Employee discount Free parking On-site parking Sick pay Store discount
Ability to commute/relocate:

Llanelli SA14 6RB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driver's license (required)
Work authorisation:

United Kingdom (required)
Work Location: In person