Job Description

We are looking for a new Engineer to join our team in South London, to provide great customer support to laboratories and healthcare facilities. Sysmex UK pride ourselves on our great customer service and with our engineers being the face of Sysmex, we are wanting to bolster an already great team.

Field Service Engineer

Your responsibilities

• To provide effective repair service through achieving company KPIs, such as first-time fix rate and mean time between failures
• To maintain an effective car stock
• To achieve the Company\'s KPI for PMIs and implementation of ECRs and TBs
• To build and maintain relationships with customers to provide exemplary customer support
• To identify, complete and resolve any issues which occur on site, to reduce downtime for our customers during busy periods
• To maintain detailed and accurate records for all work completed on sites, to ensure consistent records across the company
• To support on installations

Role training for all new starters

Our engineers are a critical role, who have to grasp detailed knowledge across a range of instruments. Therefore Sysmex UK provide detailed training throughout the first 18 months of an engineer\'s service, to get them out into the field as quickly and safely as possible. The training provided is:

• Buddy Training with an experienced engineer, to allow you to gain familiarity with the instruments, the basic operations, site locations and personnel within and externally.
• Training at head office, based in Milton Keynes, will enable time with our experience product managers and lead engineers, to gain an understanding of the machines whilst not on site.
• Regional training is conducted by the EMEA headquarters in Germany. At the moment this training is completed virtually, enabling certification to work solo on certain instrumentation.

Your profile

• An HNC/HND or NVQ 3 with 3 years\' experience within an engineering field
• Technical fault-finding skills
• Knowledge on hydraulic and pneumatic principles
• Full clean driving licence
• Customer focussed, with the ability to provide effective and concise written and verbal communication
• Job flexibility and willing to travel to support peers throughout the UK

We offer

This role is eligible for our extensive company benefit package, including the provision of a company car and hybrid working!

This role has working hours of 5 days over 7, with 5 consecutive working days and 2 consecutive days off. Examples of shifts are Wed - Sun, 08.00 - 16.00 and Mon - Fri, 14.00 - 22.00.

This role requires the candidates to live within a specific area in South London, therefore please contact HR to be provided with the location map.

Sysmex