Job Description

Canon UK is looking for a workspace Field Service Engineer to join the Southern team working primarily in the North,East and North West London post codes. The ideal candidate would live in or around the These postcodes (but not limited too) to meet agreedservice levels.




This is a fantastic opportunity for an engineer looking to build a career in a varied and challenging role.


In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.



At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. We're proud of our diverse, inclusive culture and our philosophy of Kyosei - living and working together for the common good. We welcome applicants from all communities and backgrounds.

Why Join Us?

Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office Enjoy hybrid working (3 days in office, 2 from home) Benefit from flexible hours, professional development, and a wide range of perks Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products Be part of a company that values sustainability, inclusion, and your personal growth Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site


If you are ready to make an impact - we'd love to hear from you.

As a Workspace Engineer, you will possess the following skills and expertise;




- A high technical aptitude with excellent fault- finding skills




Electrical and mechanical maintenance skills


Customer focused and excellent organizational skills


IT skills


Self-motivated individual with good communication skills


Remains calm under pressure and able to prioritise tasks and activities effectively


Capacity to work in an environment focused on superior customer service and continuous business performance improvement


Understanding of health and safety guidelines


Full UK driving licence
Competitive salary: Salary up to 27,462 Mobile Engineer or Walking Engineer (plus generous walking allowance) dependant on experience




Location - Field Based-Inner London Postcodes




No Agencies please

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someonewho can ensure Canon stays ahead in an ever-changing world.




You will:




Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.


Ensure all post-sale field service requirements are met


When required provide technical escalation support for colleagues


Ensure all activities are recorded correctly in line with company guidelines


Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.


To provide customer product instruction and training


Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity


Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.


* Make frequent contributions to the on-going development of the team and overall service performance.