Job Description

We have current opportunities in Scotland and the South

Probo Medical is a diagnostic imaging equipment distributor that delivers high-quality, affordable imaging equipment and services to medical practices around the country.

Our mission to increase access to healthcare services for every patient worldwide, and we believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. We care about making healthcare more affordable, without compromising on quality.

Our values are:

Quality Relationships: We empower each other.

Quality Experience: We move with urgency.

Quality Products: We are committed to quality.

We are recruiting for a Field Service Engineer who will support the successful implementation of both planned preventative maintenance visits and emergency callouts/customer repairs. The role involves liaising with a range of stakeholders, both internal and external to ensure that customer expectations are met, systems are maintained, faults are quickly identified and rectified, and downtime is kept to a minimum. The role also involves the completion of appropriate paperwork, in-house jobs, CRM updates and the stripping down of systems for parts.

Responsibilities

Undertaking planned maintenance visits to customer sites carrying out routine services in line with the relevant procedure

Ensuring that all quality checks are undertaken, and relevant paperwork is signed off by the customer whilst on site

Completing all paperwork in a timely manner and submitting to the team of Service Coordinators for jobs to be completed within the CRM

Attending customer sites to investigate and repair system faults, using the information provided on the appropriate Service Report Form (SRF)

Ensuring parts are correctly labelled and sent back to Probo at the end of each job. If parts need to be collected from site, these need to be highlighted to the Storeman

To provide technical support to customers as required

To support with the stripping down of systems for parts, in line with the agreed procedure

To undertake QA checks of systems arriving at Probo, including any data deletion that may be required

To undertake in-house services and customer repairs as required

To maintain the CRM and ensure that information is kept up to date and accurate

Experience/Skills

Higher level engineering qualification - HNC/HND, BEng or equivalent

Medical engineering experience in the relevant modality/modalities and across a range of different systems

Building and maintaining productive relationships, including those with customers and suppliers

High level of Literacy and Numeracy

Well-developed negotiation and engagement skills.

An understanding of electronic systems and processes

Excellent fault finding and diagnostic skills

Excellent IT skills, including the use of Microsoft Office

The ability to interpret complex instructions and system manuals

Ability to make considered logical and rational decisions in a timely manner and communicate them clearly.

Ability to manage expectations and tensions, including having difficult or challenging conversations

What we Offer:

Full training and development opportunities

Friendly, inclusive, and team-oriented working environment

Company pension scheme

25 days annual leave plus Bank Holidays

Opportunities to gain forklift or machinery certifications

Recognition schemes and employee rewards

Private Health Insurance

Job Types: Full-time, Permanent

Pay: 32,000.00-48,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme On-site parking Private medical insurance Sick pay Work from home
Schedule:

Day shift Monday to Friday
Work Location: Remote

Application deadline: 08/08/2025