Job Description

As a Field Service Engineer, you will be part of the Instrument Services team supporting 10X Genomics' customers and products. This will include installation, preventative maintenance and repair work on analytical laboratory instruments and equipment. You'll also be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies etc.



Dealing with cases assigned, you will help drive & deliver high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritisation. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10X Genomics.

What you'll be doing:

Build strong relationships within the district team to share knowledge and feedback Support continuous improvement efforts Develop deep knowledge of 10X Genomics products through training and documentation Perform simple repairs and installations independently; collaborate on complex issues with mentors or managers Use critical reasoning to address technical challenges and implement effective solutions Proactively manage customer communications to align scope, timing, and expectations Build and maintain respectful, collaborative relationships with customers Take ownership of assigned territories/accounts as the Primary or Secondary FSE Perform administrative tasks using internal tools and resources efficiently Ensure timely communication with customers to maintain smooth operations Engage in ongoing training to enhance technical and analytical skills Identify and suggest improvements in processes to mentors and managers

Minimum Qualifications:

Proven success in an entry-level Field Service Engineer or similar technical role Strong technical foundation with hands-on experience in troubleshooting and repairing complex systems Comfortable working independently on most tasks, seeking guidance when necessary

Preferred Skills:

Knowledge of optical and/or fluidic systems would be an advantage Ability to navigate complex challenges and adapt to diverse situations. Proficient in managing customer expectations and building collaborative relationships. Self-driven to manage accounts, territories, and responsibilities effectively. Excellent verbal and written communication skills for customer and internal interactions.

#LI-DM1



#LI-REMOTE

About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.



We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.



Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.


Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.



10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.