Job Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a \xe2\x80\x98Best Place to Work\xe2\x80\x99 and offers great benefits and perks \xe2\x80\x93 like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Field Service Engineer - Permanent contract

Midlands - Stoke, Coventry, Birmingham

Who we want

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes \xe2\x80\x93 finding ways to simplify, standardize and automate.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

What you will do

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker\xe2\x80\x99s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. Essential duties & responsibilities:

• Repair and check mechanical/electronic Stryker products (65% Mechanical/35% Electronic split.)
• Complete annual check and calibration according to MDR on customer site
• Utilize software and technological tools to maintain proper records, access technical information
• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
• Fulfil Service contracts with planned maintenances
• Delivery of technical Training to internal & external
• Perform Installation of Stryker systems on customer site
• Perform Software & Hardware Upgrades
• Efficient and thorough documentation of service activities for internal and external reference
• Ensure traceability of all field-based Stryker products through reporting tools
• Provide technical support to Internal and external customers
• Escalade opportunities and issues appropriate team meetings
• Ensure excellent follow-up on all customer-initiated issues
• Ensure service provided is invoiced if not under warranty
• Scheduling of Customer visits in cooperation with Customer service

What you need

• Educated to degree level in engineering medical electronics and camera technology or equivalent, at least one of the following:

• Electrical / Electronic / Telecommunications / Mechanical / Software
• Medical Physics
• Technology Subjects

• Fluency in both spoken and written (technical and medical) English and local language
• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
• Up to 1 year experience in medical electronics, combined with good mechanical skills
• Up to 1 year experience in the hospital environment and health care work
• IT experience on administrative and technical level
• Experience and ability to build relationship with internal & external customers to drive brand loyalty

Who are Stryker

Stryker is one of the world\xe2\x80\x99s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

About Stryker

Stryker is one of the world\xe2\x80\x99s leading medical technology companies and, together with our customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually. More information is available at stryker.com