Job Description

Field Service Engineer / Wheelchair & Community Equipment Repair Technician

TPG DisableAids offers an exceptional career opportunity in Hereford for individuals ready to make a real difference in the community. As a market-leading family business established since 1985. A work life balance is important, whilst enabling our customers to live their best lives.

This role combines hands-on technical expertise with meaningful patient care, initially offering comprehensive training on wheelchairs, powerchairs, bathing aids, hoist systems and community equipment predominantly in the Herefordshire area.

With a starting salary up to

25,438

(for candidates aged 21+), structured progression framework leading to premium (out of hours) on-call rates, company pension with 5% employer matching, and professional manufacturer certifications, permanent full-time position initially (Monday-Friday 8:30am-5:00pm).

After training, you'll also contribute to our vital out-of-hours emergency cover rotational basis (frequency to be agreed), including evenings and weekends, with additional payment, company vehicle use to and from work, and premium hourly rates for overtime.

Perfect for candidates with electrical/mechanical engineering backgrounds who want to expand their technical skills while delivering essential services directly to customers' homes, schools, and care facilities throughout Herefordshire and beyond.

If you have a background in electrical or mechanical engineering, a full UK driving licence, and a passion to make a difference, apply now to join our award-winning, family-run team.

TPG DisableAids - Hereford, England

Job Summary

We have an exciting opportunity to recruit a trainee Field Service Engineer/Wheelchair & Community Equipment Repair Technician to support our dynamic team in building, maintaining, and repairing community equipment, wheelchairs, and powerchairs for our customers throughout Herefordshire and beyond. With our extensive product portfolio, we offer exceptional career progression opportunities for individuals who demonstrate adaptability and commitment to expanding their technical expertise.

Enhanced DBS required. Full UK driving licence essential. Apply now to join our award-winning BHTA Retailer of the Year team.

About Us

TPG DisableAids is a large family business established in Herefordshire since 1985. We are a market-leading retailer and installer of assistive technology devices with service support for the elderly and disabled community. Covering an 80-mile radius of Hereford, we're proud recipients of the BHTA (British Health Trades Association) Retailer of the Year. Our comprehensive product range includes wheelchairs, powerchairs, stairlifts, bathing aids, specialist toilets, vertical lifts, overhead hoist systems, step lifts, and much more.

Main Duties & Responsibilities

Technical Operations (once trained)

Conduct repairs and modifications to manual wheelchairs Undertake fault-finding and programming of electric/electronic components and electromechanical systems Provide technical advice on safe equipment use to patients and carers Test electrical wheelchairs, chargers and accessories per manufacturer instructions Use a wide range of tools/electrical and mechanical equipment for repairs and maintenance Conduct LOLER inspections on mobile & fixed hoist systems (training will be given) Progress to installation and maintenance of complex assistive technology equipment
Patient Care & Field Work

Deliver, repair, service and maintain manual and power wheelchairs & community equipment at service users' homes and locations (schools, care homes, hospitals) Handle emergency repairs during working hours Handover wheelchairs & community equipment to patients with safety information and usage guidance Maintain professional customer service attitude when dealing with patients and families Progression to on-call emergency response services out of hours on a rota basis
Information Management

Complete asset disposal forms listing reasons for disposal Identify appropriate wheelchairs from stock and set up according to clinician specifications Liaise with Stores Coordinator to order required parts in a timely manner

About You

Essential Requirements:

Must be aged 21 or over

to qualify for full starting salary Willingness to learn and adapt to new technologies and equipment Confident user of bench and/or hand tools Demonstrable background in electrical & or mechanical engineering Basic IT skills including Microsoft Office Suite Ability to communicate effectively with healthcare professionals and patients Good written and verbal communication skills Physical fitness to kneel, bend, stoop and work in cramped environments Ability to manually handle loads up to 20kg safely Full, clean UK driving licence (Category B1 for light goods vans required) Enhanced DBS disclosure required
Desirable but not essential:

NHS setting experience Direct wheelchair/medical device maintenance experience Experience with community equipment Electrical Safety Testing experience Professional manufacturer training Licence Category C1 (3.5 tonnes preferred) Experience with lifting equipment and safety regulations

What We Offer

Career Development & Progression Framework

We pride ourselves on rewarding individuals who can adapt to install and maintain increasingly complex products. Our structured career progression framework offers:

Expansion Opportunities:

Comprehensive training on complex equipment including stairlifts, bathing aids, specialist toilets, vertical lifts, overhead hoist systems, and step lifts Professional development pathway with manufacturer certifications Mentorship and support to expand technical competencies

Advanced Career Progression:

On-call responsibilities (frequency to be determined) for trained technicians/engineers Hourly rate increases upon progression On-call payment structure with premium rates for additional working hours Leadership development opportunities within our growing team

Competitive Compensation Package:

Starting salary up to 25,438 per year (for candidates aged 21+)

Structured pay progression based on competency development On-call payment scheme for trained technicians/engineers (frequency to be determined) Premium hourly rates for additional and emergency work Overtime paid at premium rates

Benefits & Development:

Company pension with up to 5% employer matched contribution Comprehensive training provided on our full product range Professional manufacturer certifications and ongoing development Clear career progression pathway with increased responsibilities Opportunity to specialise in complex assistive technology equipment Opportunity to make a real difference in the community

Working Hours

Standard 40 hours per week Monday to Friday: 8:30am to 5:00pm (30 minutes lunch break) On-call responsibilities available for trained technicians/engineers (rewarded accordingly)

Additional Information

This role involves working in regulated activity and requires enhanced DBS clearance.

Please note: The starting salary of 25,438 per year applies to candidates aged 21 and over.

No terminology in this advert is intended to discriminate on any grounds, and we welcome applications from all sections of the community.

Ready to start your career journey with exceptional progression opportunities? Apply now and grow with us!

Job Types: Full-time, Permanent

Pay: From 25,438.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Licence/Certification:

full UK driving licence inc Category B1 (light goods vans) (required) Licence Category C1, enabling you to drive 3.5 tonnes (preferred)
Work Location: In person

Reference ID: Wheelchair Services & Community Equipment