A designer and manufacturer of complex electromechanical safety-critical products for industrial & environmental applications are currently on the lookout for a Field Service Engineering Manager to join the team.
Info about what the Field Service Engineering Manager role entails
As a key member of the Field Service Team you will contribute to delivering company growth goals and report into the Head of Customer Experience. You will be responsible for specific metrics within the department and for making strategic decisions to improve KPI's. You will be expected to undertake regular nation travel to build relationships with key customers and engineers whilst also providing them with support.
Some responsibilities include:
Managing field service personnel, providing effective support and assistance
Conduct regular 1-2-1s and bi-annual appraisals with direct reports
Monitor team performance, develop training plans and provide coaching as necessary.
Acting as a liaison and escalation point, both internally and externally for installation, commissioning and service.
Continually evaluate and improve field service processes
Requirements of the Field Service Engineering Manager
Proven experience in a Field Service Manager or similar managerial role
Strong people manager and the ability to manage a remote team
Experience of health and safety requirements
Background in Electronics/Electrical
Desirable requirements of the Field Service Engineering Manager
NEBOSH/IOSH General H&S Certificate
Experience working with complex electromechanical devices and equipment
Experience working in a regulated environment
Benefits
Company Vehicle
Competitive company pension plan, offering up to 10.5% matching
Health cashplan and eyecare scheme
25 days of annual leave
Corporate life insurance
Birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity and adoption leave
If you are a Field Service Engineering Manager and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us.
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Job Types: Full-time, Permanent
Pay: 50,000.00-55,000.00 per year
Benefits:
Company car
Company pension
Work Location: On the road
Reference ID: AA32247
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