Job Description

Are you ready to join the

'amazing' KOS team?

KOS is one of the largest independent, family-run, managed print services providers, with a wealth of over 25 years' experience within the print solution industry. Due to expansion we are looking to hire a new Photocopier Field Engineer.

Base for our Engineers is at our Head Office in Redditch although the role will require traveling around the country within the working hours of 8.30 am to 5.00 pm.

To excel in this role, you should possess the following skills:

Working knowledge of Ricoh and Sharp products is advantageous, but not essential. Strong computer networking knowledge. Proficiency in Photocopier repair and maintenance. Mechanical knowledge to diagnose and fix mechanical issues. Excellent problem-solving skills to troubleshoot issues effectively. Competence with IT is essential as the role will also entail providing technical assistance for service calls that can be solved remotely.

Why you'll love working here:

Competitive salary. 31 days annual leave - (20 days holiday + all 8 bank holidays + 3 days to cover the Christmas shutdown period). An extra day holiday for every year continuous service - capped at 5 years. Early finish at 4.00pm every Friday. Regular social events, we're a friendly bunch at KOS! Genuine progression opportunities and development plans available. Free onsite parking. Use of a company vehicle. We offer a modern and safe working environment and take all recommended precautions to keep you safe.

What you'll do:

Travel to customer sites to repair print equipment at their premises in line with KOS guidelines. Installation and removal of devices, including basic networking with customer's system and operator training. Diagnosing problems to solve faults involved with printing, copying and scanning. Troubleshooting customer samples received and diagnosing error codes. Deliver a first-class customer experience. Providing telephone/IT remote assistance for service calls that can be solved remotely. Provide support to the service desk as required. To follow procedures to get all customers set up on our remote monitoring software. Occasional time spent onsite at our workshop preparing/repairing devices as required.
Working hours are Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.00pm

Job Type: Full-time

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Redditch: reliably commute or plan to relocate before starting work (required)
Experience:

Photocopier Engineering: 3 years (required)
Language:

English (required)
Licence/Certification:

FULL, UK CLEAN DRIVING (required)
Work authorisation:

United Kingdom (required)
Work Location: In person