As a field service technician at SiSU Health UK, your contribution to our growing team matters. You can expect a great working environment where you are part of a supportive team who are driven by our purpose: helping everyone to live a healthier life and address health inequalities. Your days are varied and often not straight forward, but you will thrive on that. You will also have a sense of accountability taking ownership of your own kit and managing a portfolio of health stations for which you are responsible for their maintenance and delivery. In addition, you will enjoy role flexibility, and being out on the field travelling to clients around the UK.
About you
: You are a proactive individual with a can-do attitude, embracing challenges with a positive mindset. Thriving in roles that allow you independence, you relish the opportunity to take ownership and utilize your initiative for effective problem-solving. Your approach is methodical, reflecting a preference for well-thought-out processes in your work.
Who we are:
SiSU Health UK is a dynamic and innovative health tech business focused on preventative health. Our small Team is extremely driven and passionate about making a difference and work across Employer, NHS, Council and Pharmacy channels to bring our free health checks and pathways to everyone.
Our proposition includes our SiSU Health Stations, on which more than 4.2 million self-service health checks have been completed worldwide and our SiSU app, with a health dashboard and lots of great features to support health improvement.
Role overview
SiSU Health is moving through a period of strong growth, and due to restructuring the operations team we are currently hiring a further field service technician based in Manchester.
The day to day:
Travel to customers across the UK to perform on-site assembly, installation, and maintenance of our leased health stations.
Assemble, install, and maintain our fleet of leased health stations.
Liaise with Clients on site to provide a brief outline of site visit, answer any basic queries and triage additional client queries to appropriate SiSU team members.
Guide clients on the proper use and maintenance of our devices, ensuring they are equipped to operate them effectively.
Collaborate with internal teams, including operations, to escalate and resolve complex technical issues efficiently.
Liaise with Clients to provide technical support and troubleshoot.
Ensure adherence to strict guidelines and standards (ISO 13485:2016). E.g., completing installation, maintenance, and incidents reports.
Maintaining accurate and up to date register of spare parts and toolkit.
Proactively identify opportunities for process improvement and share customer feedback with relevant teams to enhance product performance.
Key requirements
You will have a background in Engineering/Field Technician or be familiar with engineering operations.
Excellent customer service and communication skills to interact effectively with clients and colleagues.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Full Driving License, ability to work independently and travel extensively in the UK, with occasional travel to other locations as needed. You will enjoy a variety of on-site and in the field work.
Strong organizational skills and attention to detail to maintain accurate records and documentation.
We foster a culture of innovation and continuous learning as a team. Everyone's thoughts and ideas are encouraged, creating a dynamic environment where we constantly evaluate and improve our processes for future success. So, joining us here at SiSU will be both busy, challenging at times but highly rewarding. As part of our small, yet growing team, you'll have the opportunity to make a significant impact, with training of the health stations provided and development in your role. Your adaptable work approach, combined with your technical/engineering mindset, and people-friendly demeanour will enable you to deliver exceptional service to our customers and ensure the seamless operation of our products.
In return we offer
Discretionary Company Bonus (based on Business and Personal Performance)
25 days holiday
Flexible working
Use of Company vehicle and Fuel card for business use
Personal Development and Qualifications
Team Away Days
What happens next
- all applications can expect a reply within two weeks if not sooner.
Job Type: Full-time
Pay: Up to 32,000.00 per year
Schedule:
Monday to Friday
No weekends
Licence/Certification:
UK Driver's License (required)
Work authorisation:
United Kingdom (required)
Work Location: On the road
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