Job Description

Who are we?

Lavazza Professional

is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation's best loved drinks brands, we make sure choosing the perfect menu couldn't be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.

As a company, we are proud to announce our "Roadmap to Zero", our aim is to completely neutralise the Group's carbon footprint by the end of 2030. With an investment of about EUR50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

What is the role?

We are seeking a field based

Customer Service Technician

(CST) to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers.

Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. The areas covered include London - predominantly the West End but will include the surrounding areas, these could include East of London on occasion. The successful candidate will need to be located within the area.

The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.

Key responsibilities will include:

Installation of our machines at customers' sites, including the delivery of training and building customer relationships Proactively maintaining and repairing our machine base to the defined standards Decommissioning machines that require movement and reinstalling when the customer is ready Understanding and complying with all Health & Safety requirements and regulations Meeting core operational objectives and driving account profitability Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs Be able to travel outside of own territory to support other areas and regions when the business requires support Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year Accurate management of spares to minimise cost and eliminate stock-outs Ownership of local problems through to resolution to maximise customer satisfaction Leading and participating within the team environment, including attendance at team meetings Supporting all projects at regional and national level for efficiency gains

The successful candidate will:

have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred) have experience within a Customer facing role dealing with issues/complaints effectively have experience within a technical or mechanical role which requires fault finding and fix be competent at using Microsoft Office applications; Outlook, Excel, Word be a strong communicator with the confidence to upsell and provide recommendations be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision hold a Full UK driving licence

In exchange we will offer you:

Competitive salary plus 5 % bonus 25 days holiday plus bank holidays Pension Scheme Private Health Care Plus a range of health and well-being benefits
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Company car Company events Company pension Health & wellbeing programme Life insurance Private medical insurance
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: On the road