Job Description

IMServ is one of the UK's leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF ROLE:

This role will report into the Field Services Manager and will be responsible for working with both our Field Technicians, Managers and Field Services Stock Team to deliver seamless dispatching of stock into the field and following through with monitoring the usages and process adherence once in the field. Also to investigate and report on the field technician's mileage and identify any infractions in line with HMRC rulings.

MAIN RESPONSIBILITIES

Creating and analysing reports from our ERP system. Controlling and managing the distribution of stock to the technicians via the "Stock replenishment system". Investigating stock discrepancies and highlighting to Field Services Analyst for reconciliation. Operate stock compliance reporting and escalating to field services analyst. Leading daily reporting that monitors key stock lines. Field Reporting on Stock usage including exception management, efficiency improvement, cost reduction. Monitoring field technician behaviours and making sure they are adhering to company process in regards to stock. Supporting on the management of the Field Stock Inbox. The adhoc supporting of general Field Services queries either in person while in the office or via the field services phone lines. Monitoring field absence to prevent orders being sent to absent techs. Supporting other team members as and when required. Various administrative activities.

PERSON SPECIFICATION:

Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems Manage your own workload ensuring that all key tasks are completed on time and accurately. Well organised and ability to meet deadlines and agreed SLA's Proven communication skills both verbal and written. Customer Service skills Good problem-solving skills, able to grasp problems quickly & draw informed conclusions, escalating where appropriate Willing to take ownership for issue resolution Flexible, willing & able to cope with change in a pressurised environment Able to work in a complex environment with conflicting demands Anticipates issues and is pro-active in dealing with them Can manage own time to meet daily requirements Presentation skills Strong analytical skills and problem-solving skills Innovative & can improve processes Great attention to detail Using excel to manage data and to create user friendly reports. Understanding of Field Operations and therefore field processes.

COMPANY BENEFITS:

28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary
Simply health - Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme
Reward & Recognition
(Length of service & T&Cs apply)*

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK's leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of of IMServ's success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)

Job Types: Full-time, Permanent

Pay: 25,338.00 per year

Additional pay:

Bonus scheme
Schedule:

Monday to Friday
Application question(s):

Do you have experience with creating reports?
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes MK14 6LS