Job Description

Job Title:

Field Services: Tech Fulfilment Engineer

Location

: this role offers hybrid working but you must be commutable to Theale, Reading.

Annual salary

: circa 30,000 depending on skills & experience

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.


At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.


If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do

As a member of the Tech Fulfilment team, you'll serve as the front line of our support services, providing on-site assistance to users while ensuring that customer equipment is properly maintained and well cared for. You'll also have the opportunity to collaborate with our projects team, contributing to the delivery of new services, including hardware configuration and installation across a diverse range of technologies.


In this role, you'll have the autonomy to explore and deliver tailored solutions for our clients, while developing your technical expertise through hands-on experience with a range of innovative products and technologies.


We're committed to supporting your growth and progression within the company.

We're looking for someone:

Experience in a Field Service Engineer or similar technical support role, ideally within a Managed Service Provider (MSP) environment. Understanding of hardware builds and imaging for laptops, desktops, and mobile devices. Hands-on experience with Microsoft Intune for device management, including: + Enrolling and provisioning Windows and mobile devices + Creating and managing compliance policies
+ Application deployment and configuration profiles
Solid working knowledge of Windows 10/11, Microsoft 365, and Active Directory. Ability to perform onsite installations, repairs, upgrades, and troubleshooting across a variety of user environments. Familiarity with ticketing systems and documenting work to a high standard. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Knowledge of IT hardware, including desktops, laptops, peripherals, and networking equipment Strong problem-solving skills and the ability to work independently in the field. Excellent communication and interpersonal skills, confident in dealing with end users and clients onsite. Driving licence and car needed Occassional travel to head office in Newcastle upon Tyne

A guide on what you will do:

Maintenance visits to customer sites Completing hardware checks when on site and any additional support requests Provide on-site, 'remote hands' support for customer Incidents Support with the installation and configuration of newly provisioned hardware Configuration of End User equipment, including deployment of laptops, desktops, printers and mobile devices Manage devices using cloud-based Mobile Device Management tools Diagnosing faults with end-user equipment. Maintenance & creation of technical documentation. Other ad-hoc work as instructed by key stakeholders

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

Enhanced pension scheme 33 days annual leave including bank holidays plus one extra day for your birthday (& the opportunity to buy more if desired) Healthcare cash plan Private Health Insurance Company electric car scheme Cycle to work scheme Employee assistance programme Occupational sick pay
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.