Job Description

Field Support Agent

Location & Territory

Vacancy 1:

Cardiff & Swansea
This is a

field-based role

, covering customer sites within the assigned territory.

About Foodhub

Foodhub is one of the UK's leading online food ordering platforms, supporting independent restaurants and takeaways with technology that helps them grow and keep more of their revenue. Unlike commission-based platforms, we offer a transparent pricing model alongside powerful ordering, EPOS, and delivery solutions.

We pride ourselves on being a people-first business, combining innovative technology with real, face-to-face support. Our field teams play a crucial role in building strong relationships with our partners, helping them succeed commercially while delivering outstanding service. As Foodhub continues to grow across the UK and internationally, we remain committed to supporting local hospitality businesses and investing in the people who represent us on the ground.

Role Overview

We are looking for a

Field Support Agent

to act as the primary face-to-face representative for Foodhub within their region. This role combines

account management, relationship building, and technical support

, with a strong commercial focus.

You will work closely with restaurants and takeaway partners - from

newly onboarded clients requiring EPOS installation

, to

established and VIP accounts

- ensuring they get maximum value from Foodhub's technology and services.

This is not a reactive support role. We are looking for someone who can

build trusted relationships and then leverage those relationships commercially

, helping customers grow revenue while supporting Foodhub's business objectives.

Key Responsibilities

Account Management & Relationship Building

Act as the

primary face-to-face contact

for customers within your territory Build and maintain strong relationships with a wide range of partners, including VIP clients Support new client onboarding, including

EPOS installation and setup

Proactively manage accounts, not just respond to issues Understand customer goals and identify opportunities to help them grow revenue

Commercial Focus

Use relationships to

drive outcomes

, not just goodwill Identify opportunities to increase customer performance and adoption of Foodhub products Balance excellent service with a

commercial mindset

Contribute to Foodhub's revenue growth through customer success

Technical & Operational Support

Install and support EPOS systems and related hardware/software Act as an escalation point for field-based issues Work closely with internal teams to resolve technical or account-related challenges Participate in an

on-call rota

(Friday/Saturday), paid at an additional call-out rate

Working Hours

Sunday to Thursday

1:00pm - 9:30pm

Occasional

on-call work

on Fridays or Saturdays (paid separately)
These hours are fixed and non-negotiable - candidates must be comfortable working evenings and weekends.

Salary & Benefits

Salary:

circa

30,780 - 31,000 per annum

Car allowance:

Standard company allowance

Holidays:

Statutory entitlement

Equipment provided:

Company iPhone and iPad Additional

on-call payments

for escalation cover

Experience & Background

Essential

Strong

account management or customer relationship experience

Proven ability to build long-term relationships with customers Comfortable working in a

field-based role

Commercial awareness - understanding how relationships drive outcomes Confident communicator with a professional, approachable demeanour

Desirable

Experience in the

food delivery, hospitality, or EPOS/technology sector

Background in companies such as Uber Eats, Just Eat, or similar platforms Previous experience as a restaurant or takeaway owner Hands-on experience with EPOS systems or hospitality technology
Industry knowledge is advantageous, but

strong account management skills are prioritised

. Industry knowledge can be taught; relationship and commercial thinking cannot.

Job Type: Full-time

Pay: 30,780.00-31,000.00 per year

Experience:

POS: 2 years (preferred) Hospitality: 2 years (preferred)
Work Location: On the road