Job Description

Description

A File Handler Assistant will undertake a variety of mainly File Handler tasks to support the team and main File Handler.

The position is to assist a specialised team of Solicitors and Legal Executives who deal specifically with one insurer client in a niche area of the market.

The successful candidate should have the ability to adapt and change to a new way of claims handling and the ethos behind it.

Key Accountabilities

Administration:

Dealing with general or straightforward queries


Telephone chasing activities


Filing out of court forms and drafting court documents


Arranging telephone conference and client meetings


Arranging conferences with Counsel and witnesses

Other duties:

Assisting lead file handler



Dealing with disclosure.


Reviewing evidence (including medical / personnel records).


Conducting investigations with Insured's / obtaining witness statements.


Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses.


Instructing external investigators (statements/locus)


Instructing Counsel / Experts.


Research using legal software and practitioners texts.


Attending conferences and Trials with Counsel and note taking.


Dealing with routine correspondence.


Court appointments.


Reviewing quantum.


Drafting Tomlin Orders and Consent Orders.


Draft Cost schedules.


To ensure compliance with the SRA Standards & Regulations.


Adhere to the Keoghs Values

The individual may also be required to undertake the following:

Periodic strategy review



Update reports to clients

Experience, Skills and Qualifications

Education standard of LPC or ILEX or equivalent work experience. Understanding of court processes Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and ability to delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills



Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.