Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claims, and hardship funds (excluding staff expenses)
Advising colleagues on the correct forms and processes to follow, and ensuring submissions comply with finance regulations
Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
Verifying information in the finance system, including bank details, and setting up new accounts when required
Handling queries received via the helpdesk system, email, phone, and Teams.
We're partnering with a leading London-based university to recruit a Finance Helpdesk Administrator. This is a great opportunity for someone with strong customer service skills and an eye for accuracy to support a wide range of finance processes in a dynamic environment., * Strong attention to detail and accuracy * Excellent communication skills with the ability to explain processes clearly * Experience using finance systems (Oracle experience desirable but not essential) * A team player with a customer-focused approach