Job Description

Finance and Debt Specialist

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Darlington

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Contract:

Permanent

Salary:

Citizens Advice Darlington, Redcar & Cleveland

Finance and Debt Specialist

29,000 - 30,000

37 hours per week

Darlington and/or Redcar


Do you want to change lives for the better - every single day?



Are you passionate about empowering people to regain control of their finances and move forward with confidence and dignity?


If so, Citizens Advice Darlington, Redcar and Cleveland is recruiting for a hugely impactful role that could be your perfect next step.


We're looking for a Finance and Debt Specialist to join our Money Advice Team, based in either Darlington or Redcar. This is not just a job - it's an opportunity to be a vital part of someone's journey from financial distress to stability, hope, and freedom.



Our Money Advice Team is ambitious, hardworking, and deeply committed. We place client wellbeing at the heart of everything we do and are proud of our reputation for delivering high-quality advice that transforms lives.



As a fully accredited Debt Advisor, you'll be doing more than giving advice - you'll be offering people a lifeline. You'll lift the burden of unmanageable debt, help clients see a way forward, and stand alongside them as they regain control. You'll advocate on their behalf with creditors, removing the fear and anxiety that financial challenges bring.



You'll assess each client's situation with care and insight, identifying the best strategies and options to resolve their debts. Just as importantly, you'll provide practical budgeting support and income maximisation advice to build long-term financial resilience.



This is also a regulated role, and you'll be expected to follow clear procedures in line with the Financial Conduct Authority (FCA) Code of Conduct. This ensures that every piece of advice you give is not only high quality and ethical, but also fully compliant and process-driven - providing clients with consistent, trustworthy support they can rely on.



This role is about impact - real, meaningful, measurable impact on people's lives. You'll see the difference you make in reduced stress, renewed confidence, and financial stability.



What you'll need:

A deep sense of empathy and compassion Strong numeracy and writing skills Excellent attention to detail The ability to communicate clearly and manage your time effectively Experience in debt and money advice Above all, the drive to make a difference in people's lives
We will provide you with extensive training and development, helping you grow in confidence and capability as you deliver first-class advice that really matters.

Closing Date: Friday 22nd August 2025

Interview Dates: 3rd and 4th September 2025

This role is subject to an enhanced DBS check.

We are a proudly inclusive organisation - diverse voices and experiences make us stronger.