Job Description

Location:

Bracknell / Hybrid Working

Department:

Finance

Working Hours:

Full Time, 36 hours per week

Contract Type:

4 Months FTC

About Us


Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.



About the Role


As our Finance assistant, you'll support the Transactional Finance Team in the delivery of timely and accurate financial information and the delivery of compliant efficient and diligent financial practices which facilitate the assessment of the Institutes financial performance and sustainability.

Key Responsibilities will include:

Support the CIOB renewals cycle, ensuring all key milestones and SLAs are met. Responsible for taking customer payments (all methods) to include processing, allocating and reconciling member refunds. Manage membership related queries, via shared mailboxes and Finance Service Desk ensuring that SLAs are met, and queries are resolved. Assist with the Finance system and Bank to CRM reconciliation process for UK, HK and China income, ensuring the integrity and consistency of institutes data and financial reporting. Support the timely and accurate processing of new customer accounts, invoices, credit notes and receipts ensuring all are compliant with the institute's process/policies and tax requirements. Support customer account maintenance and credit control ensuring that the CIOB and its subsidiaries maintain accurate high quality receivable records. Strengthen and grow relationships with internal and external stakeholders through timely processing of invoices and receipts, exercising integrity and confidentiality. Providing excellent customer service through responding to queries with SLA's and contribute to achieving forecasted retention rates ensuring a smooth efficient customer journey.


About You


The ideal candidate will hold the following skills and/ or experience:

Understanding of accounting, finance, and management principles Demonstrable experience in an accounting/finance team environment Strong communication and interpersonal skills Delivering information clearly and accurately with strong attention to detail to maintain accuracy of financial records. Ability to work to tight timescales, organised and flexible, with a focus on excellence. A confident IT user with good Excel skills and an ability to pick up new IT systems quickly.


Why Work For Us?


We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here's what you can expect:

A Competitive Salary Generous Benefits Package:
25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.

Private pension scheme with employer contributions and free pension advice.

Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).

Enhanced family-friendly policies and life assurance.

Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
Development Opportunities: Learning and development tailored to your career growth. Inclusive Environment: We're a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity. Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.


We are proud to say that we hold a Gold Investors in People Award - which we really hope will show you our commitment to you as an employer.



How Do I Apply?





To apply for this role please submit a full CV and covering letter. If you would like any further information, please contact us by email on hr@ciob.org.uk


Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.