Job Description

Job Ref:

VIR1676

Branch:

Virgin Hotels London-Shoreditch

Location:

Virgin Hotels London-Shoreditch, London (Central)

Salary/Benefits:

Competitive Salary + Fantastic Benefits

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

18/11/2025

Closing date:

01/01/2026

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better, this means not just our guests and owners, but also our teammates. Everyone should po home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.

Your mission:

Should you choose to accept it...



Virgin Hotels' Finance Assistant is responsible for proper review, timely processing and communication of all guests billing and the collection thereof in accordance with Virgin Hotels' policies and procedures. As a result, accurate and timely billing will ensure guest satisfaction and promote repeat business. Hotel management will be provided with accurate customer information needed to manage and enhance credit decisions, thereby valuing the Finance Assistant to the overall hotel operation. At the same time, the FA will ensure all payments received are properly recorded, documented and reconciled.



The finance assistant is also responsible for assisting the Accounts Payable Supervisor in proper reviewing, timely processing and communication of all disbursements in accordance with Virgin Hotels' policies and procedures. As a result, accurate and timely payment processing of goods and services will maintain a quality relationship within the local community and ensure vendor satisfaction.

Role Responsibilities:

What exactly you will be doing...


Approach all encounters with guests and team members in a friendly, service-oriented manner. Maintain regular attendance in compliance with Virgin Hotels' standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Virgin Hotels' standards and regulations to encourage safe and efficient hotel operations. Be nice to each other and maintain a friendly and warm demeanor at all times. Teammates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow team members. Assist the sales effort in establishing customer credit in accordance with Virgin Hotels' policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct billing listing, deposit requirements and other credit-related activities. Provide customers with accurate and timely invoices, statements and schedules. Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor. Maintain an efficient collection process to include an organized filing and tracing system, issue dunning letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs. Ensure proper internal control by monitoring guest ledger, advanced deposit ledger and any other related subsidiary ledgers. Implement credit training in operating departments to include proper credit card, cash and check acceptance, limits and approve direct billing listing. Monitor and prepare financial reports in accordance with Virgin Hotels' requirements meeting various due dates. Attend and contribute to periodic meetings (Pre-Convention, Credit, etc.) to maintain favorable working relationships between team members and promote maximum morale, productivity and efficiency. Assist the Accounts Payable supervisor in maintaining all vendor communication and correspondence including, but not limited to, reviewing and processing invoices and disbursements, preparing various reports, monitoring critical payment lists, verifying vendor statements, etc. Assist the Accounts Payable supervisor in maintaining purchase order systems which include a listing of open POs for goods received yet not invoiced, filing, notification of PO discrepancies, etc. Keep the Director of Finance abreast of any unusual events and/or deviations of policies and procedures. Maximize productivity, identify problem areas, and assist in finding and implementing solutions. Attend meetings/training as required by management. Perform other duties as requested by management.

What qualities are we booking for?

You got skills? If you are able to perform the following, then you have come to the right place...


Strong organisational, analytical, verbal written communication skills. Ability to multitask. Ability to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Routinely meet deadlines. Effectiveness in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Effectiveness at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic functions. Willingness to cross train in other accounting or hotel-related areas. Ability to prioritize departmental functions in order to meet due dates and deadlines.

Background must-have:

Current, legal and unrestricted ability to work in the UK A high school diploma with mathematical emphasis. Experience in a hotel or related field preferred; or college courses in an associated field helpful. Knowledge of computers by operating basic applications (Windows, Microsoft Outlook, Excel, spreadsheets, etc.). Possess a working knowledge of basic office equipment. Desirable to have experience with HMS, Micros, Adaco and/or SAGE x3.




Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer



Virgin Hotels London-Shoreditch is the eighth Virgin Hotels Property, and second in the UK, nestled in the vibrant Shoreditch neighbourhood. Blending heartfelt service, exceptional value and unique hospitality, the hotel brings a playful yet luxurious vibe to the vibrant heart of London's East End.



We're passionate about creating brilliant experiences that make peoples' lives better, and there's nothing more honourable than that. We believe that great culture people translates into irresistible experiences for teammates and guests alike.



Inspired by a "Screw It Let's Do It" attitude that Sir Richard Branson's global group has pioneered for over 40 years, we've not only reimagined what a boutique hotel looks like, but what it can do.



Are you ready to join the most irresistible hotel in London?