Job Description

Job Details:
Job Reference: HCC622067
Salary Range: 27,780 - 30,564 per annum
Work Location: Fareham Parkway (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 15 September 2025
The Role:
Joining our supportive and inclusive Paying for Care team within Adults' Health and Care as a Finance Caseworker, you can develop a career in finance, whilst making a real difference to the lives of Hampshire residents.
What you'll do:

• Respond to direct finance queries from Adults' Health & Care customers (via the Council's finance voicemail service and online contacts) to help ensure both Hampshire County Council and our clients pay the right amount for care services.
• Help the team to further develop, implement, and maintain new finance-related processes and systems.
• Resolve queries efficiently by liaising with clients, their representatives, care providers, and internal Hampshire County Council teams, amending record amendments and raising invoices when required.

What we're looking for:

• Excellent numeracy skills and attention to detail.
• Previous experience in data analysis and collaborative working.
• Strong communication skills to effectively resolve queries.
• Previous experience in handling challenging telephone interactions and extracting key and relevant information.
• Confidence in working independently and using IT skills to embrace digital technology.

Take a look at our for more information about the Finance Caseworker role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Why join us?

• Flexible working arrangements with an office base and home working.
• A supportive and inclusive team environment.
• Opportunities for personal development and career growth.
• A great work-life balance.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information

.
Travel Requirements:
You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.
Values Based Recruitment:
We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Finance Caseworker
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries, please contact
For an informal chat about the role, please contact Lewis Hore, Team Manager - Customer Billing & Debt Support on
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Skills Required