Job Description

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for Finance Support Administrator to join our in life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.
The key responsibilities of the role are as follows:

• Process both in-life and end of contract amendments to a high standard and within service level agreements.
• Ensure consistent delivery of agreed finance support administration.
• Assist the team leader with the implementation of new processes, using your initiative to identify process improvements.
• Identify anomalies when processing customer requests which could be an indication of a process break requiring manual intervention.
• Ensure all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.
• Ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

Skills and experience required

• Previous experience of working in a fast-paced customer services role.
• Excellent communication, written, verbal and strong numeracy skills.
• Ability to problem solve and provide solutions for internal and external customers.
• Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
• Highly competent in Microsoft office with particular focus on Word and Excel.

What we offer

• Generous contributory pension scheme
• 25* days holiday, in addition to bank holidays (pro rata)
• Volunteering days to assist in charity work
• Sustainability Initiatives
• Holiday buy / sell (subject to conditions)
• Employee Referral Scheme
• Subsidised onsite catering
• EV charging points (cost associated), bike storage, shower & changing facilities and car parking

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Skills Required