Job Description

Care Coordinator - Finance/Administrator

We have an exciting opportunity to join our wonderful team at Westmorland Homecare Penrith!

Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people's lives within your community. It is an opportunity to make friendships that last a lifetime and create treasured memories for both you and our clients. Put simply a job with Westmorland Homecare will probably be the best job you have ever had.

The role is based in our registered office, Monday to Friday, 9am-5pm. You will also be part of the on-call rota which involves taking the on-call phone home on some evenings and weekends. Being a driver is essential for the role.

Everyone at Westmorland Homecare works in a way that enables us to deliver our values, in all that we do every day.

Kind

- staff who are genuinely kind, caring and respectful

Innovative

- pioneering a fresh approach to homecare in our community

Trusted

- delivering safe, reliable, and consistently outstanding service

Enriching

- enabling all our clients to lead happy and fulfilling lives

Our care coordinators are allocated a specific area of responsibility and by working closely with each other provide the day-to-day support for our care team.

As the Finance and Administrator coordinator you are the face and voice of the company. The first impression when they walk in and the first voice they hear when they phone us. Duties of the care coordinator - administrator include, but are not limited to:

Answering incoming calls in a positive, happy, professional, unrushed, and pleasant manner making the caller feel important and special. Answering any phone enquiries, you can and direct those that need to be passed on to the correct person Greet any visitors that walk in pleasantly. Be pleased to see them, be warm and friendly Ensure all our clients are happy and have a great experience of their care Contribute to staff retention- complete any care calls that need covering Participate in a share of the on-call rota out of hours Promoting the good name of Westmorland Homecare in the community Support the preparation and processing of invoices, payroll, and expense claims. Assist with payroll by collating timesheets and verifying accuracy before submission. Monitor outstanding payments and liaise with clients, families, and suppliers regarding accounts. Maintain accurate financial records in line with company policies and regulatory requirements. Support budget tracking, reporting, and month-end reconciliation processes. Work with external accountants or finance teams to ensure compliance with tax, audit, and financial regulations. Generate financial reports and summaries for management as requested. Any other activities that may be necessary to meet the needs of the business
Skills and experience required for the role:

Previous experience with finance/payroll and budgeting is preferred but not essential You must have a passion to help others, care for people and do something good for the community You must have experience in the health or social care sector for this position You must have an understanding of safeguarding procedures and protecting clients from harm or abuse You must have a good understand of moving and handling procedures and various types of equipment You must be comfortable delivering hands on care if required You must have a good level of computer / IT proficiency You must be a driver with access to a vehicle An understanding of care plans and care planning is advantageous Being caring and kind with a strong ability to connect with people and build relationships is important
If you would like more information about this position, or would like to apply, please contact

Rachel our Recruitment Coordinator on 01768806509 or via email by 15/09/2025

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Experience:

Care experience: 1 year (required) Computer skills: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person