Job Description

Job introduction

About the role

Do you enjoy working in administration in a fast-paced environment and want to further this by providing a valuable role in public service? Do you have a confident telephone manner and are able to deal with the public in a professional manner? If so, then we would love to hear from you.

We are recruiting for a Financial Assessment Assessor, who will join our Financial Assessment Team working in Adult Social Care Financial Services. We are a changing and evolving service and, as part of the team, you will be central to this, often acting as the first point of contact for the Department.

As well as dealing with calls from clients and both internal and external stakeholders, you will be completing financial assessments and corresponding and providing written outcomes to clients and their representatives.

You will maintain client records, needing to be proactive and take responsibility for your own work. You will be a key part of the service delivery and work towards the achievement of the best outcomes for our clients.

Ideally you will have:

• Listening skills with a friendly and helpful telephone manner, you will have the ability to address people\'s concerns with empathy and compassion
• Ability to multi-task and deal with conflicting priorities to meet deadlines
• Be confident assessing and processing financial data and information accurately
• Ability to resolve non-complex and complex decisions, with line manager support, and signpost
• Be a team player
• Be able to use a wide range of IT systems such a Word, Outlook, Excel etc.
• You will be a positive, proactive person who possesses a \xe2\x80\x9ccan do\xe2\x80\x9d attitude and be willing to provide a wide range of support that supports the best outcomes for our clients and their representatives and carers
• Desire to be part of a supportive and collaborative team

To apply for this role please follow the \'Apply Now\' button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.

Interviews will take place in-person, date TBC.

Finance and Benefits Assessment work is the opportunity to support vulnerable clients, making a difference to their journey through Adult Social Care by providing them with timely and accurate outcomes, which confirm what they may have to pay towards the cost of their care and support.

In return we will offer:

A friendly supportive team environment with a full induction package, supervision, and training relevant to the role. We can provide support with accessing the apprenticeship levy which will help you work towards a recognised qualification.

Employee wellbeing is of paramount importance when working at ESCC and we offer a wide selection of help and services to support you. Please visit our benefits page to see the diverse range of benefits available to help and support you during your employment.

The role offers flexible working, with the requirement to work from St Mary\'s House for one day per week (minimum), and the remainder from home or another location if you wish.

You will be entitled to 23 days annual leave which rises to 26 days after 5 years\' service. In addition, you are also entitled to 2 statutory days at Christmas.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our

For an informal discussion, please contact Jonathon Welfare, Team Leader on 01323 463325 or .

For work that makes a difference

Additional information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency\'s Points-based Immigration System.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.

Company information

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

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