Job Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.


We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.


In a simple sense all our work, at whatever level should continue to support the strategy of: 'Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people'.


What is the job role?

The Financial Assessment and Operations Service provides front line support to adult social care service users and providers of care. The primary responsibilities of the service are to provide accurate and informed financial support to residents who use local authority funded care services. The team are responsible for undertaking assessments of resident's financial circumstances and determining the amount of charges they will be required to pay towards their care services. In addition, the service is responsible for paying local authority commissioned providers of adult social care. The team are responsible for processing and reviewing the financial assessments records and dealing with financial assessment enquiries and resolving customer queries.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).




Who are we looking for?
We are looking for someone to join the Financial Assessment team. This person must have good numeracy skills along with good written and verbal communication skills. This person will demonstrate confidence when talking to customers and resolving queries. Under pressure, this person can work both independently and as part of a team supporting each other. With our line of work, there is constant change and you must be able to adapt to said change. Prioritisation with minimum supervision is key to be successful in this role. Good IT skills using a range of different applications is essential to the role. Experience of working with the public in a financial capacity or customer service role is preferred but not essential as training will be provided. Have G.C.S.E Maths and English Grade 4 or above qualification.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.


Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition


For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.


Interview date(s): 20th of November 2025


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.



At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.


To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.


If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.


Our Values are:


Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. * Value and respect: We put diversity and inclusion at the heart of all we do.