Job Description

Vacancy Name

Financial Client Success - Team Lead


Vacancy No

VN1354


Employment Type

Regular Full-Time


Location

London


Job Details


We are currently seeking a Financial Client Success Team Lead to join our dynamic team. In this role, you will be the first point of contact for our global clients -- responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries.



This is not a scripted support role -- it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.


Primary responsibilities (not limited to)


Lead, support, and develop a high-performing client-facing team by providing coaching, performance feedback, and ensuring operational targets and service standards are consistently met. Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction. Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner. Execute account-related transactions and tasks with accuracy and compliance. Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets. Ensure all client interactions comply with regulatory standards and internal policies.

Requirements


2-3 years of customer service experience within the financial industry, preferably at a stock broker, futures broker, asset management firm, CFD broker, or cryptocurrency exchange Solid understanding of financial products such as Stocks, Futures, CFDs or Crypto Ability to analyze team performance metrics and implement improvements Excellent communication skills both verbally and in writing Excellent problem-solving skills Strong attention to detail Ability to multitask effectively while maintaining accuracy Proficiency in computer programs such as Microsoft Office Fluency in English Bachelor's degree in finance or a related field

Benefits
Competitive base salary with attractive discretionary quarterly bonus $ Flexibility of working between home/office in a scheduled manner Weekday work only

Working Hours: 40/week, Monday-Friday. Hybrid: 3 days in-office.



Please submit your CV in English. Only shortlisted candidates will be contacted for an interview.



All Stratos Market Limited employees must be eligible to work in United Kingdom.


Prior to submitting your resume, the firm requests that you do the following:


Review the firm's website thoroughly at https://www.tradu.com/uk/


Company Description

Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader's market.


Equal Opportunity Employer