Job Description

? We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo ??
?
UK Remote | ?26,000 - 31,400 + ?
Start date - Monday 18th January 2026
Working hours - Monday - Friday, 37.5 hours per week, working 9am - 5:30pm
? About our Law Enforcement Team:
Law Enforcement Investigators are key to our strategy within financial crime operations. The team is responsible for responding to requests for information from Law Enforcement and other public agencies including the National Crime Agency, Department of Work & Pensions and the Serious Fraud Office. Our team also monitors accounts that are subject to Restraint or Freezing Orders issued under the Proceeds of Crime Act 2002, prepare witness statements for court and carry out reviews of high risk accounts.
? You'll play a key role by...

• Triaging, logging and investigating requests from Law enforcement, analysing customer accounts to identify risk or suspicious activity, and recording your decisions in a clear and concise rationale.
• Reviewing and responding to follow up questions from Law Enforcement and other public agencies.
• Identifying and escalating high risk tasks to senior investigators.
• Responding to escalations in the Law Enforcement escalation channels.

? We'd love to hear from you if...

• You have experience working within a law enforcement liaison role with a background in operational financial crime or believe that you have other relevant experience that we should consider.
• You are interested in current trends in financial crime
• You love connecting the dots and solving problems.
• You are committed to helping Law Enforcement agencies tackle crime and making Monzo a hostile environment for criminals
• You are comfortable making judgement-based decisions in a changing environment.
• You're great at explaining things to people, and have strong written English.
• You're excited by our mission of making money work for everyone.
• You are self-motivated and take ownership of your own performance.
• You have, or are interested in studying for, a professional qualification from the International Compliance Association (ICA), Association of Certified Anti-Money Laundering Specialists (ACAMS) or an equivalent body.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!
? What's in it for you
?26,000 - 31,400 ?share options.
?This role is based remotely in the UK.
?1,000 learning budget each year to use on books, training courses and conferences.
?We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.
?We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
? Plus lots more! .
? The application journey has 3 key steps

• Application questions
• Recruiter call
• Final stage interview with the hiring manager

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You'll hear from us throughout the application process, but if you've got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.
#LI-REMOTE #LI-SW
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage ?

Skills Required