Job Description

Location

Bristol, Bristol, United Kingdom

Salary

Apply before

Monday, October 6, 2025


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JOB DESCRIPTION

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edyn is a dynamic and expanding lifestyle accommodation company, operating Cove, Locke, and SACO brands, covering the corporate and leisure markets for accommodation needs across the UK and Europe. New ways of travelling and living have supported the growth of the business into the hotel sector and with private equity ownership the company has rapidly expanded into key European Gateway cities. The group (comprising of 59 entities across 9 jurisdictions) is now going through a period of relative stabilisation enabling enhancements to its organisational structure and a renewed focus on ways of working to drive long-term growth and efficiency. The business is focused on delivering hotel benchmarks in the ledger, ensuring that customers are billed per agreed terms and that collections meet those terms with the appropriate escalation and chase to maximise edyn cashflows.


The role operates across 10 jurisdictions and must be used to a multi-country service operation and ensuring that revenue, billing and collections meet local jurisdictional needs and points (including awareness of local output and city taxes). The job holder should also be comfortable automating payment processing to ensure that payments are commercial and process-optimised across leisure and corporate receivable ledgers.


The jobholder should be a passionate and positive financial practitioner who wants to make a difference and contribute to the continuous improvement of the business processes and results through a structured way of working that challenges current practices. The candidate should be highly curious and capable, enthusiastic, motivated, with a strong attention to detail.

KEY DUTIES AND RESPONSIBILITES

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Collection and Billing Operations

Oversee the daily operations of the collections team, including invoicing, credit control, and account reconciliations. Ensure timely and accurate billing for leisure guests, corporate clients, events, and group bookings. Monitor aging reports and follow up on overdue accounts to reduce DSO (Days Sales Outstanding). Escalate appropriately to turn to action and own the ledger being clean and leading (from benchmarks). Manage credit control processes, including credit checks and setting credit limits for clients. Ensure compliance with insurance policies. Reconcile AR sub-ledger to the general ledger and resolve discrepancies.

Leadership & Collaboration

Lead, mentor, train, and develop receivable and credit control team members to ensure high performance and adherence to company policies. Act as escalation to senior management (and Hotel General Managers) to ensure that process adheres to internal and external performance standards and that gaps in process are identified and resolved - including any relevant performance management. Collaborate with hotel operations, sales, and events teams to resolve billing issues and improve guest satisfaction. Ensure that invoicing meets local market norms and is standardised within the PMS. Update policy and define guidance through Standard Operating Procedures and training. Run control reports and review with Chief Financial Officer to ensure that Receivable Ledger is current (and not overdue). Liaise with external clients and internal departments to address disputes and ensure timely payments. Navigate external clients to ensure that priorities are prioritised by clients and senior relationship managers are involved to mitigate any risks / vulnerabilities.

Reporting & Compliance

Prepare weekly AR status reports, cash flow forecasts, and own monthly internal reporting controls and deliveries for doubtful & bad debt provisions as part of close. Ensure compliance with internal controls, accounting standards, and regulatory requirements. Link between IT, sales, tax and financial reporting to ensure configuration and delivery to in-market standards are adhered to. Alongside the Financial Reporting and Tax team ensure compliance with tax rules. Support internal and external audits by providing documentation and explanations as needed, mitigating any shortfalls or gaps. Challenge team to constantly question and improve performance and standards.

IN THIS ROLE YOU WILL NEED THE FOLLOWING

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Knowledge / Skills

Detail-oriented with strong analytical skills. Customer-focused with a proactive approach to problem-solving. Collaborative and adaptable in a fast-paced environment. Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. Be hands on, willingness to roll up sleeves and solve problems when needed.

Experience / Qualifications

Proven experience in collections, accounts receivable or credit control, ideally within the hospitality or service industry. Strong understanding of billing systems, revenue cycles, and financial controls. Excellent communication and negotiation skills. Proficiency in accounting software (e.g., Opera PMS, SunSystems, Sage, or similar) and Microsoft Excel. Experience working in multiple jurisdictions. * Familiarity with VAT rules and international billing practices.