Job Description

This role involves delivering Finance, Benefit, and Debt services to offenders referred by Wales Probation Service, focusing on financial wellbeing and overcoming barriers. It requires lived experience, specialist knowledge, and person-centred support. Offered by St Giles Trust and The Wise Group, the position promotes social justice and supports probation resettlement reforms.

Responsible to:

Financial Wellbeing Manager

Responsible for:

Delivery of Finance, Benefit and Debt services to referrals made by Wales Probation Service.

Hours:

Full Time, 35 hours per week Fixed term until 28 February 2028

Grade:

Band 2

Location:

South Wales (Preferably Swansea)

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

26,500 per annum
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Sunday, 31st August 2025 at 11.00pm
We will be reviewing applications as we receive them and may close the vacancy early should we find suitable candidates: therefore we would encourage you to apply prior to the closing date




Please note this role requires Enhanced Adult DBS check
The contract also requires clearance through HMPPS vetting.
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.


The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice. Every day we support our customers into jobs, work to lift people out of fuel poverty, and help people coming out of prison to build a better future. Our work is varied and underlying everything we do is a passion and commitment for social justice and a fairer society for all.


St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Finance Benefit and Debt Services for Wales. These services will involve a range of support to community offenders and prison leavers, to identify and address a range of issues and provide debt, finance and welfare benefit advice and support. The service will help clients identify the barriers that are hindering progress in dealing with financial difficulties.


You will be part of a multi-agency team providing person-centred support focusing on addressing a range of financial wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following (but not limited to):-

Advising and supporting clients who are experiencing money problems. Identifying and dealing appropriately with emergency financial situations Completing the debt advice process with clients by providing advice on a range of debt solutions and strategies and where appropriate provide help and support to enable the client to implement suitable strategies and debt solutions. Providing advice on welfare benefit matters where appropriate including benefit checks, sanctions, applications, mandatory reconsiderations and appeals. Where appropriate make referrals to other agencies who can provide more specialist assistance. Identifying accompanying issues which may be relevant to the client's situation. I particular related to the client's financial health.
You will be part of a comprehensive name of the team/function service delivering across St Giles Trust that is mindful of, and promotes our Vision, Mission, Values, and strategic aims.

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with.

(1) Key Deliverables

-------------------------

Provide person-centered support to a caseload of service users who will either be serving community sentences or have been released from prison. Undertake assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved. Create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required. Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required. Develop and maintain positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users. Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, record all activity relating to caseload ensuring all information is recorded within agreed deadlines. Provide updates and reports where required using a range of formats. Positively represent the St Giles Wise partnership in all external meetings including conferences, seminars, and other events. Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.

(2) Person Specification

-----------------------------


When completing your application form please address the points marked with (A) set out below.#

Experience

Experience of working within male adults in the criminal justice system whether in the community or in prisons (A) Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused (A) Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project. Substantial recent experience of providing specialist money and/or Welfare benefit advice(A) #

Knowledge

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines (A) An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services (A). Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues. Familiar with relevant legislation, regulations, guidance codes of practice and industry standards (A) Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a wide range of welfare benefits.(A) An understanding of Quality Assurance processes. #

Skills and Abilities

Ability to assess clients' needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching (A). An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support (A) Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them. Excellent verbal and written communication skills to ensure effective reporting and customer service. Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom) (A) Effective interpersonal and relationship building skills including ability to develop strong professional working relationships (A) Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive. Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places. Ability to be a flexible and co-operative member of a team Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team. (A) Welsh Language would be desirable. Full drivers licence and access to a vehicle is desirable. #

Attitude

Pro-active and able to work under their own initiative. (A) Commitment to consultative & collaborative ways of working. Commitment to and understanding of safeguarding and professional boundaries (A) Respect for the values and ethos of St Giles Trust. Personal and professional integrity Positive attitude towards staff and our Peers Emotionally Resilient(A) Drive, enthusiasm and determination to lead the team and strategy in order to deliver targets. (A) Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect. Awareness of and commitment to working in line with the Trust's environmental and Sustainable Procurement policies and with environmental best practice generally. Welsh Speaker desirable #

Qualifications

Evidence of training in money and/or welfare benefits advice from an accredited training provider. Higher level certificate in money and/or welfare benefit advice from accreditation (e.g IMA, CPAG, WiserAdviser) providers.

(3) About Us

-----------------


In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

-------------------



1.

Click HERE to download

the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Sunday, 31st August 2025 at 11.00pm.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.