Job Description

About The RoleWorking hours: 35 hours per weekContract type: PermanentWorking style: Hybrid (subject to service need)Closing date: 29 May 2025Interview method: in personPrevious applicants need not applyThis role is subject to:

• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

We are recruiting for Financial Wellbeing Officers. This will be is a demanding role requiring the ability to work with families and individuals who are having difficulty paying their Council Tax and help sustain repayment plans and provide information about welfare benefits entitlement. The role will involve ringing / visiting customers to discuss their financial needs and help develop workshops to raise awareness about welfare benefits, financial literacy and debt management within the community.This is your chance to make a real difference in people's lives - helping Manchester residents through difficult times by supporting them with their Council Tax and ensuring they're getting the income and benefits they're entitled to.If you're someone who wants to make a meaningful impact every day, this role gives you the opportunity to support the city's most vulnerable residents and be a vital part of the Council's commitment to fairness and inclusion.About the CandidateWe would love to hear from you if you:

• have a good attention to detail,
• strong IT skills
• can learn and apply guidance and procedures, using discretion where appropriate
• want to deliver excellent customer service to Manchester residents in a high-profile service area

Please see the attached role profile for the full list of requirements.We offer a hybrid working style but the role requires you to visit customers and attend external events, and to attend office meetings, so flexibility is required.It is not necessary to have a car or driving licence for this role.About UsWere the local council for one of the UKs most vibrant and diverse cities.Working for Manchester isnt just a job its an opportunity to contribute to a city that leads change and transforms lives. Whether its strengthening communities or driving innovation in public services, youll play a vital role in creating opportunities and shaping a brighter future for everyone.is our vision for a fairer, greener, and healthier city a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We xe2x80x98own it and were not afraid to try new things
• Were proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - Youll be enrolled in the UKs largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City CouncilAt Manchester City Council, were dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.Guaranteed Assessment SchemeWe guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join UsWere a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .What we will need from you if youre successfulIn accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.Pre-Employment ChecksIf you are successful in securing a position with us, the pre-employment checks required will depend on the role youve applied for. As a guide, these checks may include:

• Proof of Right to Work: Youll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: Well require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, well need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.Other relevant informationWe want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, well make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.For more information about the role, please ensure that you read the role profile attached.. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Manchester City Council