Job Description

The Service Engineer will carry out inspections, maintenance, and installations across intruder alarms, fire alarms, CCTV, and access control systems. You will be responsible for fault diagnosis, repairs, accurate record-keeping, and ensuring all work meets current legislation and industry best practice.
Key Responsibilities
Install, maintain, and service intruder alarms, fire detection systems, CCTV, and access control systems.
Diagnose faults, carry out repairs, and replace system components where required.
Prioritise and manage your daily workload to meet service and installation commitments.
Complete all paperwork and digital documentation accurately and within required timeframes.
Keep your service vehicle organised and stocked with essential tools and materials.
Provide clear, professional communication and technical advice to customers on-site.
Respond promptly to urgent service calls as part of the call-out rota.
Identify opportunities to improve efficiency and enhance the overall customer experience.
Skills and Experience Required
Relevant qualification or equivalent experience within the electrical or security industry.
Full UK driving licence.
At least 3 years' experience working with security systems.
Strong technical background in access control and IP CCTV.
Strong communication and interpersonal skills.
Comfortable working independently with minimal supervision.
Proactive, adaptable, and keen to continue developing skills and technical knowledge.
Personal Attributes
The ideal candidate will be reliable, organised, and capable of working well under pressure. You will take pride in delivering a high-quality service, communicate clearly with customers, and maintain a professional approach at all times. A positive attitude, willingness to learn, and the ability to build good working relationships are essential.
What Makes You a Good Fit?
Strong technical understanding of security systems including fire, intruder, CCTV, and access control.
Ability to manage a varied workload and meet deadlines.
Effective fault-finding skills and a logical approach to problem-solving.
Customer-focused, with excellent communication skills.
Able to work independently as well as contribute to a wider team.
Reliable, flexible, and committed to continuous improvement.
Eligible to work in the UK.
Benefits
38,000 basic salary * 60,000 OTE

• Company vehicle + Fuel card

Pension scheme
Employee referral incentives
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