Job Description

Why Join Us?

We're a growing company that values strong service standards and a positive working environment. Our goal is to deliver reliable, high-quality results for our clients while maintaining a workplace that's respectful, fair, and supportive.
We believe people work best when they're trusted and given the right tools and guidance. That's why we provide proper training, clear expectations, and space for individuals to take ownership of their work.
We're committed to creating a workplace where staff feel appreciated, listened to, and supported. Your efforts will be recognised, and your input will help shape how we continue to grow and improve.
If you're looking for a role where you can do meaningful work in a straightforward, professional environment, we'd like to hear from you.

Basic:

38,000 - 45,000 OTE 50-55k

Travel & Overtime:

Paid travel time after the first 30 minutes Overtime paid at a premium rate Standby/on-call allowance You will be required to participate in call-out and overtime subject to company requirements

Company Vehicle:

With private use option

Wellbeing & Lifestyle Benefits:

Life insurance Private healthcare plan 20 days annual leave + 8 bank holidays Additional day off in lieu for bank holiday work

Career Support:

Full remote technical support Career development opportunities Referral scheme rewards

Role Overview

As a Service Engineer, you'll be responsible for the routine servicing and maintenance of fire alarms, security systems, including intruder alarms, CCTV, and access control systems, delivered in line with current industry standards.

Key Responsibilities

Maintain and service fire alarms, intruder alarms, CCTV (IP and analogue), and access control systems Diagnose faults and exceed service targets Provide system demonstrations and explain false alarm scenarios to customers Participate in out-of-hours (OOH) on-call rota and offer telephone support Carry out complex remedial tasks and an element of installation Understand and respond to customer needs effectively Fulfil additional duties as required by management Ensure safety and compliance with company health and safety policies Uphold information security and protect company assets from misuse or unauthorized access

About You

Essential Requirements:

3+ years of experience in service/repair roles within the fire & security industry Hands-on experience with intruder alarm systems (e.g. Galaxy, Menvier, Scantronic) Experience with maintaining Fire Alarm Systems and carrying out PPMs Knowledge of CCTV and access control systems, including network/IP-based products Ideally have experience in Extinguisher PPM Strong customer service and communication skills Full UK driving license (clean)

Working Hours & Location:

Monday to Friday Field-based / On the road Call Out Rota 1 in 5 Locations of work can cover Portsmouth, Southampton, Winchester, and possibly Bristol Immediate start available
This position offers an exciting opportunity for individuals passionate about fire safety engineering, providing a platform for professional growth within a supportive environment.

Job Types: Full-time, Permanent

Pay: 38,000.00-45,000.00 per year

Benefits:

Company pension Private medical insurance
Work Location: On the road