Job Description

Who are Efire?

Efire, part of Kings Secure Technologies Group, are a fire specialist company with nationwide coverage, combining modern technology with traditional expertise and customer service. Efire are dedicated to safeguarding lives and properties with comprehensive fire and life safety systems including Fire Detection, Alarm Systems, Suppression Systems, Emergency Lighting and Life Safety Systems.

Joining us means becoming a part of a nationwide organisation that offers a plethora of benefits and pathways for career advancement within a dynamic and supportive workforce dedicated to delivering cutting-edge technology solutions.

Key Purpose of role:

To carry out the servicing, fault-finding, replacement, and repair of fire alarm systems and emergency lighting in accordance with current British Standards and company procedures. The role also involves working with a variety of life safety and security systems, including access control, intercom systems, and Nurse Call systems.

The role requires a strong commitment to customer satisfaction, clear communication, and the ability to confidently handle any situation on-site, while maintaining compliance with all health and safety requirements.

Key Job Responsibilities:

Investigate and fault-find on Fire Detection & Alarm and Emergency Lighting systems as a primary focus. Possess in-depth knowledge of Nurse Call and Staff Attack systems, including Intercall, C-Tec (Quantec), and SAS. Maintain sound working knowledge of Access Control and Intercom systems, such as Paxton, RGL, Fermax, and Videx; knowledge of CCTV and Intruder systems is advantageous. Carry out preventative and corrective maintenance on all fire and security systems. Participate in the on-call rota to provide out-of-hours callout and telephone support (24/7/365). Undertake repair, commissioning, and installation of both conventional and addressable fire alarm systems, ensuring all work meets a high standard of workmanship. Maintain awareness of relevant standards and regulations (e.g., BS5839-1, BS5266-1) and comply with fair trading and competition rules, seeking specialist support where required. Actively support company policies and best practices in data security and confidentiality, particularly concerning sensitive customer information. Implement and adhere to the organisation's information security policies and procedures. Protect company and client assets from unauthorised access, disclosure, modification, destruction, or interference. Promptly report any health, safety, or security incidents, potential risks, or breaches. Demonstrate a clear understanding of client needs, ensuring all works are completed to specification and in full cooperation with site conditions

Requirements

Essential Requirements for the job:

Proven background and experience working within the fire industry, carrying out service, maintenance, and repair works. Experience working on both conventional and addressable fire alarm systems across a range of manufacturers. Strong first-time resolution and risk management skills, with a proactive approach to problem-solving. Excellent communication and customer service skills. Sound understanding and application of good installation practices in accordance with BS7671, where required. Comprehensive knowledge of Nurse Call systems of all types. Understanding of system integration between fire detection and other disciplines (e.g. interfaces, plant shutdowns, access control). Full understanding of BS5839 and detailed knowledge of Emergency Lighting systems in accordance with BS5266-1. Ability to work independently, demonstrate initiative, and remain resourceful in dynamic environments. Full UK driving licence.

Benefits

Benefits:

High OTE available Paid Travel time after 30 minutes Paid Overtime at premium rate Standby allowance for on call Full Remote Technical Support Company Vehicle with private use option Life Insurance 25 days holiday + 8 bank holidays Day back in lieu when bank holiday worked Immediate start available Career development opportunities Referral Scheme Employee Benefits Programme including shopping vouchers and discount; up to 1,200 a year on real savings for everyday needs Wagestream - Get instant access to your wages through our financial wellbeing tool
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.