Job Description

Join Our Team as a Firefighter Control (Control Room Operator)

Location:

Northallerton

Salary:

28,865 Development, 36,937 Competent

Contract Type:

Permanent

Hours:

Full-time / Shift Work 224 Shift Pattern



Role Profile



Are you calm under pressure, quick-thinking, and passionate about helping others? Our Fire Control Operators are the first point of contact in emergencies--the clear, reassuring voice when someone needs help most.



Our Control Room team plays a vital role in ensuring the safety of our communities by being the first point of contact during emergencies. Whether as a Contol Room Operator or a Crew Manager, you'll be at the heart of our emergency response operations, helping to save lives and protect property.

What You'll Do:

Answer 999 calls and establish the nature and location of emergencies. Mobilise and support fire crews and resources to incidents. Provide survival advice to callers in danger. Monitor, test, and record equipment to maintain operational readiness. Support operational incidents and provide critical information. Handle emergency and non-emergency calls, providing calm and professional assistance. Use cutting-edge systems to coordinate effective responses. Support colleagues and the public during high-pressure situations.

What We're Looking For:

Ability to work in a high-pressure environment and make quick decisions. Strong communication skills--both oral and written. Excellent IT skills and attention to detail. Commitment to teamwork and continuous personal development. Respect for diversity and a fair, ethical approach to others. Proficient in absorbing verbal or written information and applying in a practical or theoretical manner

Essential Skills:

Ability to operate a VDU keyboard Proven ability to absorb and apply information quickly.

What We Offer:

Comprehensive training and ongoing development. Competitive salary and benefits. A career that truly makes a difference in safeguarding communities.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Fire & Rescue Service, we're committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.

To be considered for this role, applicants must meet the following requirements:

You must have the right to work in the UK, with no restrictions on your employment Hold a full UK manual driving licence Internal applicants must have successfully completed their probation period

Your Application

NYFRS is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.

Safer Recruitment

NYFRS is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Ready to Apply?

As part of our selection process, we'll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.

Recruitment Process:

As part of the recruitment process for the Firefighter Control Team, candidates will be required to complete several stages. This will include attendance at an Assessment Centre, followed by a formal interview for those who are successful at the assessment stage.



The Assessment Centre is scheduled for the week commencing

16 March 2026

, with interviews to follow during the week commencing

30 March 2026

for candidates who progress beyond the Assessment Centre.

Lunch and Learn Sessions

27 January and 29 January

12:00 - 12:30

Via Microsoft Teams

Join us for a short, informative Lunch and Learn session delivered online through Microsoft Teams for more information about the role and benefits. To register your interest, please contact

Zoe Hardey

at:

zoe.hardey@northyorkshire.police.uk

We look forward to receiving your online application!

Firefighter Control (Control Room Operator)
Job Type: Fire Control Room
Posted: 13/01/2026
Closing date: 20/02/2026
Closing time: 23:59