Job Description

We are proud to be

One Team

at East Midlands Railway (EMR). We are passionate about

keeping people safe, delighting our customers

,

doing the right thing

and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the On Train Customer Service team make a crucial contribution to this.


Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.


At EMR we want to proactively

embrace diversity

across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an outstanding opportunity to join #TeamEMR as a First-Class Customer Host based at Derby

As a First Class Customer Host, you'll be at the very heart of our on-board team, creating a warm, welcoming atmosphere and delivering truly memorable service to every customer.


From answering questions and serving delicious meals and drinks, to making sure the carriage is spotless and comfortable, you'll play a key role in making every journey feel extra special.

What are we looking for?

We're looking for friendly, hardworking people who love making others smile. You'll bring a positive attitude, a professional approach, and the confidence to handle whatever the day brings.


Polite, reliable, and resilient you'll understand that great service is all about the little things, and your personality will help bring our First-Class experience to life.


At East Midlands Railway, we want every customer to step off the train feeling like their day was made better by you. If you're passionate about people and ready to go the extra mile, we'd love to welcome you aboard.


The role requires shift work based on a rota to provide customer service throughout the whole day, this could be on the first train in the morning or the last train at night so you will need to be flexible and it will include weekend work.

If you would like to a deeper insight into the role, the on train team and what we're looking for from our successful candidates.. click below to see an exclusive interview with Debbie Atha, Customer Experience Development Manager at EMR for the inside scoop!

https://www.youtube.com/watch?v=l7wfD20GaNQ



As well as a competitive salary, we'll also offer you:

Excellent Railway Pension scheme Free travel on East Midlands Railway and Train Operating Companies under Transport UK Group & LNER Friends and Family discounted Tickets on the EMR Network 75% discount on National Travel (inc partner and dependants) Various training opportunities ...and many more!


If you are successful at the assessment day you will either, be offered an immediate vacancy, or you will be placed into the Talent Pool for a maximum of 12 months. During those 12 months, you will not need to apply for this role again. As and when we have Customer Host vacancies arise, we will be able to pick up the phone and make a job offer.


Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.


We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.




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W

e welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.



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