Job Description

Job description
If working for an award-winning bank, loved by its people as much as its customers appeals to you then look no further than first direct. If you have a passion for delivering excellent customer service in a career driven environment, then you\xe2\x80\x99ve come to the right place. We are looking for people who are passionate, dedicated and ready to go above and beyond, in the thick of it, helping first direct to drive forward its ambition to really challenge the challengers. In this role, you will:

• Process a multitude of servicing requests such as general or more complex banking enquiries, payment queries, all aspect of ISA processing and queries and account closures - all in a timely and efficient manner.
• Support our customers through more complex banking queries, such as challenging or locating a payment, Standing Orders, Direct Debits, statements, and other account maintenance activities.
• Provide multi channel support for all aspects of the Advanced Banking journeys.
• Make time critical EFT and TFX payments, and handle any associated queries.
• Work to resolve daily tasking queries, as well as support the wider business via our MS Teams Helpdesks.
• Liaise between the cluster and wider HSBC areas, as well as between third party external companies.
• Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations.

Requirements
To be successful you will:

• Have proven skills and experience within a contact centre and/or banking environment and the ability to