Job Description

First Line Support Technician - Join an Exciting, Innovative IT Team!

Are you passionate about technology and eager to take your IT career to the next level? Do you thrive in fast-paced, supportive environments where learning and growth are prioritised? If so, we have the perfect opportunity for you!

We're Coffee Cup Solutions, a modern IT service provider with a fresh approach to IT solutions. We support businesses across the UK with cutting-edge technology and unmatched customer service. Right now, we're looking for a First Line Support Technician to join our growing team and become an integral part of our clients' success stories.

What You'll Do:

As a First Line Support Technician, you'll be the first point of contact for our clients, ensuring smooth day-to-day operations. From troubleshooting incidents to proactively monitoring infrastructure, you'll ensure that our clients' IT systems are running seamlessly. Working with an enthusiastic and supportive team, you'll be part of the driving force behind our success.

Key Responsibilities:

Take ownership of daily service desk activities, ensuring a timely response to incidents and service requests. Collaborate with our expert team to resolve issues for our managed services clients. Log all incidents, requests, and problems through our service desk system, keeping everything running smoothly. Identify and escalate more complex issues to our experienced Level 2 support team using ITIL best practices. Focus on delivering an exceptional customer experience and maintaining our high standards of service. Take a proactive approach to service delivery by monitoring systems and identifying potential improvements. Contribute to our ever-growing knowledge base by sharing insights and solutions. Get involved in refining and improving our internal processes--your ideas will always be heard!

Why You'll Love Working with Us:

We're a forward-thinking IT provider that's constantly evolving and growing. You'll be part of a friendly, supportive team that believes in innovation and personal development. We offer real opportunities for career progression--whether that's expanding your technical knowledge or taking on more responsibility as you grow with us. Our approach is flexible, offering room to experiment and improve processes, while making sure clients get the best service possible. Plus, you'll gain exposure to a wide range of technologies, from Microsoft 365 to the latest in monitoring and service tools.

What We're Looking For:

You don't need to have all the experience right away. What's more important is your enthusiasm and passion for IT, a desire to learn, and a commitment to delivering top-notch customer service. However, experience in the following areas could be helpful:

IT Support / Technical Support / Application Support Managed Service Providers (MSP) Microsoft 365 ITIL
If you're looking for a role that offers growth, challenge, and a fantastic team atmosphere, Coffee Cup is the place for you. Apply today and be part of our exciting journey!

Job Types: Full-time, Permanent

Pay: Up to 24,500.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Wokingham: reliably commute or plan to relocate before starting work (required)
Application question(s):

What interests you about working in IT Can you give an example of when you've helped someone solve a problem (doesn't have to be IT-related)? If you don't know the answer to something straight away, how would you handle it? How do you make sure you explain something clearly to someone who isn't very technical?
Work authorisation:

United Kingdom (required)
Work Location: In person