Job Description

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Job details

Posted 22 November 2025
Salary 27000
LocationRochdale
Job type Full time permanent position
Discipline Engineering
Reference001485
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Job description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

About the Role

We are seeking a proactive First Line Technical Engineer to join our high performance support function. This role is the front line of our service operation and is responsible for delivering a consistent, high quality experience to clients and field engineers. You will manage incoming tickets, triage technical issues with confidence and keep service performance moving at pace.

Key Responsibilities

Log and manage incoming support calls from clients and engineers with accuracy and speed

Monitor shared mailboxes and service portals, ensuring all requests are captured and actioned Triage technical issues from the field and allocate tasks to the correct teams for resolution
Provide first line troubleshooting for common hardware, software and connectivity issues Track ticket progress and maintain clear communication with stakeholders
Escalate priority incidents in line with SLAs and operational guidelines Update client records and documentation to maintain data integrity
Support field engineers by coordinating information, job updates and system access requests Contribute to knowledge base articles to strengthen operational efficiency
Assist with basic remote diagnostics, password resets and configuration checks Maintain strong attention to detail across all reporting and workflow activities
Uphold all company standards for service quality, data protection and compliance

What We Are Looking For

Strong customer focus and clear communication skills

Ability to prioritise effectively in a fast moving environment Confident with IT systems, ticketing tools and general troubleshooting
Calm, structured approach to problem solving Commitment to continuous service improvement and teamwork

This role is ideal for someone who thrives in a dynamic support environment and wants to build a long term technical career. You will play a key role in powering our service capability and ensuring every client receives a first class experience.

Mission, core values & competencies:

Embracing the company's core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Group Development Plan.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.


ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.


The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.


All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

Perkbox recognition - rewards and discount platform Apprenticeship Employee of the month scheme 50 110% Club of outstanding performers who can receive large prizes and monetary rewards WageStream - a flexible wage application whereby you can pull your wages out sooner than payday EAP - Employee Assistance Programme Progression opportunities within the company * Ongoing training