Job Description

: The Opportunity Our client is recruiting for a First Line Technical Support / Field Engineering Apprentice to join their team in Fareham. The Level 3 Information Communication Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Company This company are a leading independent provider of telecommunications and the largest direct business partner of O2 in the UK, with over 30 years\xe2\x80\x99 experience in business telecoms. The Position Job Title: First Line Technical Support Apprentice Apprenticeship Course: Level 3 Information Communication Technician Apprenticeship Duration: 18 Months Location: Fareham PO15 Working Hours: Monday \xe2\x80\x93 Friday, 9.00am \xe2\x80\x93 17.30pm Salary: \xc2\xa314,000 to \xc2\xa316,000 per annum Role and Responsibilities: This role will be a mixed role, your main role will be working as part of the service desk providing technical support, but there will also be opportunities for you to gain experience within the field engineering team. Some of your responsibilities as part of the Service Desk team will include: \xc2\xb7 Resolve 1st line calls as appropriate and depending on experience, ensuring that the call is closed accurately and efficiently. \xc2\xb7 Manage incoming support requests via the support system, telephone and e-mail and deal with such requests in a timely manner to completion or escalation. \xc2\xb7 To provide consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately. \xc2\xb7 Working in the field when required Some of your responsibilities as part of the Field Engineering team will include:

• Attending customer sites to conduct site surveys & install PABX / hosted telephony systems and associated connectivity services (Broadband, Leased lines, WIFI solutions etc.)
• Identifying and overcoming challenging fault situations
• Ensuring excellent customer service and communication to all customers
• Working with the wider department and other teams in the business to ensure that customers have a smooth delivery and all challenges are overcome
• Provide technical guidance to customers, colleagues and other departments
• Working across the UK to broaden the reach of Aerial Direct\xe2\x80\x99s services
• Carrying out testing and commissioning of equipment and services
• Maintaining Wi-Fi networks, data networks and telecommunications equipment
• Sharing information and ensuring documentation is up to date, correct and in line with provisioning standards
• Liaising with stock department for stock replenishment
• Ensuring stock procedures are followed including but not limited to signing out and returning of stock
• Completing all necessary Health and Safety documentation and vehicular documentation
• Be part of an \'on call\' rota for emergency maintenance of sites.

Desired Qualities, Skills and Knowledge: \xc2\xb7 Desirable: ITIL, A+, Network or equivalent or part thereof. \xc2\xb7 Full driving licence. \xc2\xb7 The ability to work well in a team as well as independently. \xc2\xb7 The ability to prioritise your workload, triage problems and escalate where required. \xc2\xb7 Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. \xc2\xb7 Strong Microsoft Windows and Office skills. Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we\xe2\x80\x99re plugging the UK\xe2\x80\x99s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party. Job Types: Apprenticeship, Full-time Salary: \xc2\xa314,000.00-\xc2\xa316,000.00 per year Schedule:

• Monday to Friday

Licence/Certification:

• Driving (required)

Work Location: In person