Job Description

Job Overview

We are seeking a dedicated Customer Service Administrator to join our dynamic Fix Auto team.

This role involves managing customer interactions, ensuring smooth communication between clients and Fix Auto . The ideal candidate will possess excellent organisational skills, strong communication abilities, and a proactive approach to customer service.

What we're looking for:

Excellent communication skills.

Organised and detail-oriented.

A positive attitude and team spirit.

Ability to handle multiple tasks with a smile!

Experience

Proven experience in the automotive industry would be beneficial , preferably within a customer service environment Strong data entry skills with attention to detail and accuracy Excellent communication skills, both verbal and written, with the ability to engage professionally over the phone and via email
Day to day duties will include :

Dealing with Fix Auto telephone calls and walk-in customers.

You'll be the front line for the customers and be their contact whilst their vehicle is on site, Providing them with frequent updates on the progress of their vehicle making their experience easy and hassle-free.

Organizing collections and deliveries of the vehicles with the transport drivers and courtesy car needs.

Taking payment from customers and processing invoice and credit notes within the company systems.

Monday - Friday 8.00 - 5.00pm / 8.30 - 5.30pm ( 1 Hour Lunch )

Job Types: Full-time, Permanent

This role provides an engaging opportunity for individuals eager to contribute to a professional team while developing key administrative competencies.

Job Types: Full-time, Permanent

Pay: 25,400.00-26,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Private medical insurance Store discount
Work Location: In person