Job Description

Seasonal Duty Manager

Place of work:

Museum of Lead Mining, Wanlockhead, ML12 6UT

Reports to:

Senior Duty Manager

Summary of Job Role:

To be the focal point of the visitor experience, to comply with policies and procedures, to take responsibility for the safe day to day running of the museum, daily health and safety checks and cleaning.

Responsible for managing Guides and Tea Room staff on a daily basis, including arranging sickness cover.

Hours of work:

Part-time. Core hours 10-30 until 16-30. Days to be worked will be negotiated with fellow Duty Managers and MTL to enable the rota to be covered. Season scheduled to end at the end of September, but may be extended. Current opening hours 11am to 4.30, Tuesday to Sunday. Note the opening hours of the museum may vary through the season. Pay - above Real Living Wage

Key Responsibilities

Responsible for ensuring the highest level of customer service throughout the museum.

To comply with Health and Safety systems, operational policies and procedures; to ensure compliance by staff and visitors.

To work within the guidance of the Staff Handbook and the Staff Code of Conduct.

To ensure the safe, effective, and efficient running of the Museum operations involving visitors on a day-to-day basis, including incident management, acting as Fire Marshall, controlling the museums evacuation procedure and mine evacuation procedure.

To ensure that the reception desk is appropriately manned at all times when the museum is open to the public.

To ensure staff are present on site as planned and to arrange cover at short notice for any member of staff reporting in sick.

To ensure accurate cash handling and transactions using the EPOS system. To identify and reconcile any errors.

To monitor stock levels in the shop and inform the Retail Trustee if more stock is required

To document receipt of goods, daily safety checks and provide radio contact with the guides.

To show initiative, take responsibility, develop a wider viewpoint of the museum and the Job Role, and to minimise the need for supervision.

To maintain effective communications with Trustees, other staff, and the public.

To guide and inform visitors with the unique history of Wanlockhead, whilst ensuring them an enjoyable experience

To be able to use the Trust's IT and EPOS systems.

To participate in training and appraisal as required. To attend the end of season staff feedback session.

To respond appropriately to and keep a record of all external enquiries. All enquiries will be logged in the Duty Manager's folder on the Shared Drive.

To co-ordinate the activities of allocated volunteers.

To undertake any other appropriate duties as required by the Senior Duty Manager.

Person Specification

Essential

Desirable

Qualifications & Training

Proficient use of IT

Demonstrate good use of English and numeracy either by certificates or experience.

Full driving licence.

Experience of dealing with the public

Experience

Customer facing services.

Cash handling

Working with volunteers.

Experience and understanding of heritage organisations.

Qualities and Attitude

Courteous, friendly, and approachable at all times. Self-motivated, well-organised and able to take responsibility. A team player, committed to achieving organisational goals. A clear and effective communicator, verbally and in writing.

A confident leader.

A strong advocate for compliance, consistency, and standards.

Knowledge

An understanding of the not-for -profit sector, origins and objectives of the museum.

Additional competencies

Strong organizational skills, attention to detail, proactive, anticipates potential problems

Note: It is recognised that through the 2026 the Duty Manager role is evolving. This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the museum.

Job Types: Part-time, Fixed term contract
Contract length: 7 months

Pay: 13.00-14.00 per hour

Expected hours: 12 - 24 per week

Benefits:

Flexitime Free parking On-site parking
Work Location: In person